Technicians & Roles Archives - Unified Endpoint Management Community

Discussion

2 days ago

How to add a second admin or technician in the Hexnode UEM portal?

I’m trying to add a second admin user to our Hexnode portal, but I don’t see an Administrators option or something similar. Where is the correct place to add another admin or technician?

Technicians & Roles (25)

2 days ago

im_dany

Discussion

6 days ago

Technicians option missing in child portal after moving to Hexnode MSP portal

I’m trying to add two users as admins in a Hexnode portal, but I don’t see the Technicians option under Admin. Google Workspace Sync is enabled, so I first thought that might be why the option is missing. This portal…

edenpierce

Discussion

1 week ago

The All-New Technicians & Roles Revamp is Here!

Get ready to level up your admin game. We’ve completely overhauled the Technicians and Roles section under the Admin tab in Hexnode UEM. Not only did we streamline the entire configuration workflow, but we also packed this update with brand-new…

timo-liam

Discussion

3 weeks ago

Can I change a technician email address in Hexnode without changing their role?

I need to update the email address of an existing technician in Hexnode. The technician should keep the same status and role, but the login email needs to be changed to a new address. Is there a way to edit…

Technicians & Roles (25)

3 weeks ago

aurora

Discussion

3 weeks ago

How to add a second admin or technician in Hexnode UEM?

Hi, I’m trying to add another admin user to our Hexnode UEM portal. I saw instructions saying to go to Admin > Administrators, but when I open Admin, it only takes me to General Settings and I don’t see an…

Technicians & Roles (25)

3 weeks ago

abel-j

Discussion

2 months ago

Can I transfer super admin rights to another user?

Hey team, a quick question, how can I make some other admin the super admin and get myself off from the hexnode portal?

Technicians & Roles (25)

2 months ago

laura123

Discussion

2 months ago

How to identify which technician performed an action?

Hi everyone, I need to find out which technician performed a remote wipe action on a device, but I’m unable to locate this information in the Action History. Could someone guide me on where to check this?

Technicians & Roles (25)

2 months ago

mo-chou

Discussion

2 months ago

Can I enable SSO for Super Admin account?

Hey everyone, quick question — I am trying to set up SSO for my super admin account, so all logins go through a single authentication flow. Is that something I can do in Hexnode?

Technicians & Roles (25)

2 months ago

margaret

Discussion

3 months ago

how do I map Okta groups to Hexnode technician roles?

Hi everyone. We are rolling out Hexnode to our IT team and I want to configure different administrative roles for our users based on our Okta directory. We want to create at least two different levels of access: Full admin…

Technicians & Roles (25)

3 months ago

benjay

Discussion

4 months ago

Limiting remote access to support team only – any tips?

Our IT team has grown a bit recently, so we’re reviewing technician permissions. Right now, a few people have access to the Manage tab, which means they can start Remote View or Remote Control sessions. It hasn’t caused issues so far, but we’re wondering if it’s better to limit that just…

Technicians & Roles

How to add a second admin or technician in the Hexnode UEM portal?

Technicians option missing in child portal after moving to Hexnode MSP portal

The All-New Technicians & Roles Revamp is Here!

Can I change a technician email address in Hexnode without changing their role?

How to add a second admin or technician in Hexnode UEM?

Can I transfer super admin rights to another user?

How to identify which technician performed an action?

Can I enable SSO for Super Admin account?

how do I map Okta groups to Hexnode technician roles?

Limiting remote access to support team only – any tips?

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