Remote Access Archives - Unified Endpoint Management Community

Discussion

1 week ago

Remote view stuck on loading and disconnecting - Samsung Knox tablets

Hey everyone, I’m having trouble using remote view on a couple of Samsung Knox tablets enrolled in Hexnode UEM. The devices are of Android versions 15 and 12. Whenever I try to start a session, the remote view session gets stuck on “loading” and then disconnects automatically after a few seconds. I’ve tried refreshing the…

_janet

Discussion

4 weeks ago

Force BitLocker encryption action fails

Hey Community, I’ve been trying to encrypt the Windows devices at work using the Force Bitlocker remote action. But unfortunately, even after multiple attempts I’m encountering an error with the message “A recovery key or Startup key is 'Required' in the associated BitLocker encryption policy. This action cannot be applied when a Recovery key or a Startup key is required. “. Does anyone know a fix for this?

yuudai

Discussion

1 month ago

Does a Digital Twin have a place in Cybersecurity?

Hey everyone, I’ve been reading up on Digital Twins lately, and I’m wondering if they actually have a place in cybersecurity. The times are evolving, we’ve got increasing threats, insider risks, and constantly changing attack surfaces. In theory, having a “virtual replica” of our IT ecosystem sounds great, like running simulations before actual breaches occur.…

eliiza

Discussion

3 months ago

Locking down remote support for library kiosks

Hey guys, we set up chromebooks in our campus library for quick student access, running as Managed guest sessions. We need IT to be able to remote in instantly for support, but I need to block the guest user from somehow sharing their screen with their buddy's personal laptop. I'm using hexnode. Is there a way to achieve that?

aitana

Discussion

9 months ago

Let's talk about Lights Out Management

Hey everyone, I came across this interesting article on Lights Out Management (LOM). It’s a form of Out of Band Management (OOBM) that allows remote server management, even if the server is powered off or the OS is unresponsive. For those unfamiliar with OOBM, it uses a separate network from the production network to provide…

Remote Access (28)

9 months ago

mortimer

Discussion

11 months ago

Resolving remote view issues on Linux devices in Hexnode UEM

Hey, I’ve got a few Linux devices enrolled in Hexnode UEM. When I try using the Remote View feature, I keep getting this "FUSE is not available" error. Can someone help me out?

mees

Discussion

1 year ago

Hexnode Assist app installation status

Hey all! I know IT admins have to make sure the Hexnode Assist app is set up during the initial device configuration before deploying them to our employees. But we’ve suddenly run into a situation where we need to take control of these devices. I was checking different platforms, and all of them show the…

reggie

Discussion

1 year ago

Issues with accessing data related to work remotely

Some of our employees are working onsite with clients and they are reporting that their macOS devices are unable to access any work-related data and certain applications won't open. Can you help identify the probable issues and how to resolve them using Hexnode UEM?

eugene

Discussion

1 year ago

Can't connect to Remote View on Windows

Hello I have been trying to initiate a remote session on a user’s Windows device, but it is getting stuck in the “Connecting to device...” state. I have followed the exact steps in this help document: https://www.hexnode.com/mobile-device-management/help/how-to-enable-remote-view-for-windows-10-devices/ I can assure that the user has agreed to the required permissions in the Remote assist app. Am…

aaron

Discussion

1 year ago

Remote session issue on Android devices

Hey, I'm experiencing an issue with my remote view feature on Android devices. It shows “Another remote view session is running currently on your portal.” error message on the Hexnode UEM portal. I'm not sure how to resolve this. Has anyone else faced this issue?

Remote Access (28)

1 year ago

thomas-seher

Ideation

2 years ago

Feature Request: Remote Access for Family Members of Telemarie.de

Dear Hexnode Customer Service Team, I hope this email finds you well. As a long-time customer of Hexnode, I would like to start by expressing my appreciation for the excellent software and top-notch customer service you provide. Your solutions have greatly improved our workflows. Today, I would like to submit a feature request that I…

boris-dreyer

Ideation

3 years ago

Add Admin user with functionality like Microsoft LAPS

I have been a long-time user of Microsoft LAPS and would like to have similar functionality in Hexnode across different operating systems. Local Administrator Password Solution (LAPS) is a function that prevents using the same administrative passwords across different endpoints/devices. It regularly changes the passwords and enables management software to retrieve the correct password for…

darklord

Ideation

3 years ago

Custom Log function

I'd like to suggest a custom log function on every device. The log should be used to keep track of the actions on the IT-support. Example: 2022-09-13 14:40: User was asked to update device OS 2022-07-03 09:13: Device had new screen installed after user dropped device from desktop 2021-01-10 13:04: Device had faulty charger, replaced…

Remote Access

Remote view stuck on loading and disconnecting - Samsung Knox tablets

Force BitLocker encryption action fails

Does a Digital Twin have a place in Cybersecurity?

Locking down remote support for library kiosks

Let's talk about Lights Out Management

Resolving remote view issues on Linux devices in Hexnode UEM

Hexnode Assist app installation status

Issues with accessing data related to work remotely

Can't connect to Remote View on Windows

Remote session issue on Android devices

Feature Request: Remote Access for Family Members of Telemarie.de

Add Admin user with functionality like Microsoft LAPS

Custom Log function

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