Remote Access Archives - Unified Endpoint Management Community

Discussion

3 days ago

Android Remote View stuck on Connecting for unattended access

Remote View has stopped working on multiple Android phones. It stays stuck on “Connecting” and never opens the screen. This used to work without anyone touching the phone, but now I’m not sure if someone has to accept a prompt…

shirleyc

Discussion

2 weeks ago

How to start remote access for Chromebooks in Hexnode UEM?

Can Hexnode UEM be used to remotely access managed Google Enterprise Chromebooks? I’m trying to understand whether admins can start a remote session from Hexnode and what the Chromebook user needs to do on their end.

Remote Access (69) Remote Actions (252)

2 weeks ago

elena

Discussion

1 month ago

Android 13 remote connection delay after manual reboot with Fully Kiosk Browser

I’m using Android 13 tablets enrolled with Android Enterprise and running Fully Kiosk Browser in its own kiosk mode. Unattended Remote Access is enabled in Hexnode. If I reboot a tablet using the Hexnode restart action, the device comes back…

Kiosk (450) Remote Access (69)

1 month ago

ruthg_

Discussion

2 months ago

Set up Android single app kiosk with Remote Assist in Hexnode

I’m setting up an Android tablet that should only run one time clock app. I also need remote access so an admin can help if the device gets stuck or needs changes later. The tablet is being enrolled through Android…

noor_k

Discussion

2 months ago

Enable Remote disabled on Android scanner due to Hexnode Assist restricted settings

I have an enrolled Android scanner where remote access was working before, but now the Enable Remote option is disabled. When I try to activate it, the device says I do not have enough permissions. The scanner is enrolled and…

haniel

Discussion

2 months ago

Android single-app kiosk: allow only Wi-Fi and hide Settings/navigation bar

I’m setting up an Android Enterprise tablet in Hexnode as a single-app web kiosk. The goal is simple: users should only see the web app, should not be able to open Android Settings, and should not be able to leave…

liam_vance

Discussion

3 months ago

Remote Assist app stuck at "No (installation initiated)" on macOS

The Hexnode Remote Assist app is not showing as installed on a macOS device. On the device summary page, the Remote Assist app status says "No (installation initiated)", but under Action History the install action shows "Success". Has anyone seen…

leo_scott

Discussion

3 months ago

Android Remote View app not acknowledged and stuck on Initiated in Hexnode

I’m trying to use Remote View on two Android devices from Hexnode. The portal said Remote View needed to be installed, so I installed it, but Hexnode still didn’t acknowledge the app on the device. When I tried installing the…

itsme_aoi

Discussion

3 months ago

iPad in Single App Kiosk not connecting to policy Wi-Fi

I have an iPad locked in Single App Kiosk mode. A Wi-Fi configuration is already pushed through a Hexnode policy with the network credentials, but the device did not seem to save or connect to that network properly. The iPad…

Kiosk (450) Remote Access (69)

3 months ago

mila_diaz

Discussion

3 months ago

Android location tracking notification and Remote View black screen on secure apps

Some Android users are seeing a persistent Hexnode notification saying location is being synced. Location Tracking is enabled in policy, currently with a 1-hour update interval. Is there any portal setting to hide this notification without disabling location tracking? Also,…

Location (51) Remote Access (69)

3 months ago

thomas-seher

Ideation

3 years ago

Feature Request: Remote Access for Family Members of Telemarie.de

Dear Hexnode Customer Service Team, I hope this email finds you well. As a long-time customer of Hexnode, I would like to start by expressing my appreciation for the excellent software and top-notch customer service you provide. Your solutions have…

App Management (774) Remote Access (69)

3 years ago

boris-dreyer

Ideation

4 years ago

Add Admin user with functionality like Microsoft LAPS

I have been a long-time user of Microsoft LAPS and would like to have similar functionality in Hexnode across different operating systems. Local Administrator Password Solution (LAPS) is a function that prevents using the same administrative passwords across different endpoints/devices.…

darklord

Ideation

4 years ago

Custom Log function

I'd like to suggest a custom log function on every device. The log should be used to keep track of the actions on the IT-support. Example: 2022-09-13 14:40: User was asked to update device OS 2022-07-03 09:13: Device had new…

OS Updates (109) Remote Access (69)

4 years ago

Remote Access

Android Remote View stuck on Connecting for unattended access

How to start remote access for Chromebooks in Hexnode UEM?

Android 13 remote connection delay after manual reboot with Fully Kiosk Browser

Set up Android single app kiosk with Remote Assist in Hexnode

Enable Remote disabled on Android scanner due to Hexnode Assist restricted settings

Android single-app kiosk: allow only Wi-Fi and hide Settings/navigation bar

Remote Assist app stuck at "No (installation initiated)" on macOS

Android Remote View app not acknowledged and stuck on Initiated in Hexnode

iPad in Single App Kiosk not connecting to policy Wi-Fi

Android location tracking notification and Remote View black screen on secure apps

Feature Request: Remote Access for Family Members of Telemarie.de

Add Admin user with functionality like Microsoft LAPS

Custom Log function

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