Remote Access Archives - Unified Endpoint Management Community

Discussion

5 days ago

Android location tracking notification and Remote View black screen on secure apps

Some Android users are seeing a persistent Hexnode notification saying location is being synced. Location Tracking is enabled in policy, currently with a 1-hour update interval. Is there any portal setting to hide this notification without disabling location tracking? Also,…

5 days ago

melora

Discussion

1 week ago

Android Enterprise enrollment asks for credentials and Remote View shows black screen

I’m testing Android Enterprise enrollment with Hexnode using the 6-tap/7-tap method from a factory reset Android device. After scanning the QR code, the device asked for a username and password, but I wasn’t sure what credentials it expected. I checked…

Android (723) Remote Access (60)

1 week ago

arthur

Discussion

3 weeks ago

Remote View not working on Google TV in Single App Kiosk mode

We’re testing a few Google TVs in Single App Kiosk mode with an Android app. The app deployment and kiosk setup mostly work, but Remote View/Remote Control is confusing. From the Hexnode portal, Remote View only seems to show still…

abel-j

Discussion

4 weeks ago

Android kiosk device fails work account creation and silent Play Store app install

One of our Android tablets is enrolled in Hexnode and locked in kiosk mode. Work account creation kept failing on the device, so managed Google Play apps were not installing silently. After removing the kiosk policy temporarily and retrying, the…

yasmin_farooq

Discussion

1 month ago

iPad stuck on unknown passcode after restart and Clear Passcode stays pending

An enrolled iPad suddenly started asking for a passcode in a free-text style screen instead of the usual PIN prompt. The previous PIN is not accepted, and the device keeps increasing the lockout time after failed attempts. The device is…

im_dany

Discussion

2 months ago

Windows installer says device needs to be unenrolled after Hexnode disenrollment

A Windows laptop was disenrolled from Hexnode and both the UEM app and remote assist app were uninstalled. The device no longer appears as enrolled in the Hexnode console, but when trying to reinstall the Hexnode app after a reboot,…

shirleyc

Discussion

2 months ago

Android Remote View/Control slow or failing on some devices behind firewall or Cisco Umbrella

Some of our Android tablets connect to Hexnode Remote View/Control quickly, but others take a long time to scan or fail to connect. The devices are on different Wi-Fi networks and some locations have stricter firewall/security filtering enabled. Has anyone…

Remote Access (60) Remote Actions (142)

2 months ago

jimena

Discussion

3 months ago

Hexnode Remote View installing different versions than Required Apps policy

Hi everyone. On our Android devices, I am seeing two Hexnode Remote View entries in the app repository. Some older devices have the Remote View app that was already added to our Required Apps policy, but a few newly enrolled…

josiah

Discussion

4 months ago

Hexnode Remote Assist crash loop on macOS when starting session from Firefox

Hi everyone. I’m currently testing the Hexnode Remote Assist feature for unattended access on a Mac running macOS Sequoia 15.7.7. The Mac is properly added to the policy, and I initiated a session from the Hexnode portal with the “Initiate…

noah-blake

Discussion

4 months ago

Remote View not available on Ubuntu device

I’m facing an issue where Remote View is not showing up for my Ubuntu device in the Hexnode portal. The device seems to be running normally, but I only have access via terminal, and I’m not seeing any remote control or view options. Could some please help me resolve this?

Linux (31) Remote Access (60)

4 months ago

thomas-seher

Ideation

3 years ago

Feature Request: Remote Access for Family Members of Telemarie.de

Dear Hexnode Customer Service Team, I hope this email finds you well. As a long-time customer of Hexnode, I would like to start by expressing my appreciation for the excellent software and top-notch customer service you provide. Your solutions have…

App Management (628) Remote Access (60)

3 years ago

boris-dreyer

Ideation

4 years ago

Add Admin user with functionality like Microsoft LAPS

I have been a long-time user of Microsoft LAPS and would like to have similar functionality in Hexnode across different operating systems. Local Administrator Password Solution (LAPS) is a function that prevents using the same administrative passwords across different endpoints/devices.…

darklord

Ideation

4 years ago

Custom Log function

I'd like to suggest a custom log function on every device. The log should be used to keep track of the actions on the IT-support. Example: 2022-09-13 14:40: User was asked to update device OS 2022-07-03 09:13: Device had new…

OS Updates (96) Remote Access (60)

4 years ago

Remote Access

Android location tracking notification and Remote View black screen on secure apps

Android Enterprise enrollment asks for credentials and Remote View shows black screen

Remote View not working on Google TV in Single App Kiosk mode

Android kiosk device fails work account creation and silent Play Store app install

iPad stuck on unknown passcode after restart and Clear Passcode stays pending

Windows installer says device needs to be unenrolled after Hexnode disenrollment

Android Remote View/Control slow or failing on some devices behind firewall or Cisco Umbrella

Hexnode Remote View installing different versions than Required Apps policy

Hexnode Remote Assist crash loop on macOS when starting session from Firefox

Remote View not available on Ubuntu device

Feature Request: Remote Access for Family Members of Telemarie.de

Add Admin user with functionality like Microsoft LAPS

Custom Log function

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