Remote Access Archives - Unified Endpoint Management Community

Discussion

4 months ago

Hexnode Assist app installation status

Hey all! I know IT admins have to make sure the Hexnode Assist app is set up during the initial device configuration before deploying them to our employees. But we’ve suddenly run into a situation where we need to take control of these devices. I was checking different platforms, and all of them show the…

reggie

Discussion

4 months ago

Issues with accessing data related to work remotely

Some of our employees are working onsite with clients and they are reporting that their macOS devices are unable to access any work-related data and certain applications won't open. Can you help identify the probable issues and how to resolve them using Hexnode UEM?

eugene

Discussion

5 months ago

Can't connect to Remote View on Windows

Hello I have been trying to initiate a remote session on a user’s Windows device, but it is getting stuck in the “Connecting to device...” state. I have followed the exact steps in this help document: https://www.hexnode.com/mobile-device-management/help/how-to-enable-remote-view-for-windows-10-devices/ I can assure that the user has agreed to the required permissions in the Remote assist app. Am…

aaron

Discussion

6 months ago

Remote session issue on Android devices

Hey, I'm experiencing an issue with my remote view feature on Android devices. It shows “Another remote view session is running currently on your portal.” error message on the Hexnode UEM portal. I'm not sure how to resolve this. Has anyone else faced this issue?

Remote Access (22)

6 months ago

chloe_edison

Discussion

9 months ago

Unattended Remote Access on Windows devices

We’ve heard your requests and are pleased to announce the latest addition to our Remote View & Control feature for Windows devices – Unattended Remote Access. Unattended Remote Access allows IT admins to remotely view and control Windows devices without any interaction from the user at the device end. The process is quite straightforward: Configure…

kofi-yeboah

Discussion

11 months ago

Android Remote View

SM-A146U (SM-A146U) - OS Version 13 Whenever I attempt a remote access to the device, I am able to get remote access after the approval of the user, but I am unable to interact with the phone. This note appears in the remote view window: Note: Remote Control may not work as expected on devices…

larry

Discussion

1 year ago

Remote View Display Quality

When remoting into a tablet the display quality is not set, once connection is applied the quality is the lowest possible, this causes tablets to zoom in, even after changing the quality to it's highest maximum the physical tablet is still zoomed in. Request to set the tablet quality for location, per tablet, something to…

larry

Discussion

1 year ago

Android Remote typing

When remoting into a tablet we have to type on the remoted tablets keyboard with a mouse versus being able to use the keyboard at the computer doing the remoting in. Would like to be able to type via the keyboard versus clicking letters on a screen.

larry

Discussion

1 year ago

Android Remote viewing

We have unmanned Kiosks, when an issue occurs we need to access the tablet Remotely usually with a person not being at the Kiosk, we need Hexnode Remote to work without gaining approval from an end user.

ivan-ricardo-meneses-monge

Discussion

1 year ago

Remote View not working

Hello. I'm Ivan Meneses. Currently the remote control of my devices does not work, I cannot connect. What is this about? Previously it worked normally. Now it only shows these messages. "permission grant failed. an error occurred while greeting permission" "permission grant interrupted" Could you help me solve it? Greetings

thomas-seher

Ideation

1 year ago

Feature Request: Remote Access for Family Members of Telemarie.de

Dear Hexnode Customer Service Team, I hope this email finds you well. As a long-time customer of Hexnode, I would like to start by expressing my appreciation for the excellent software and top-notch customer service you provide. Your solutions have greatly improved our workflows. Today, I would like to submit a feature request that I…

boris-dreyer

Ideation

2 years ago

Add Admin user with functionality like Microsoft LAPS

I have been a long-time user of Microsoft LAPS and would like to have similar functionality in Hexnode across different operating systems. Local Administrator Password Solution (LAPS) is a function that prevents using the same administrative passwords across different endpoints/devices. It regularly changes the passwords and enables management software to retrieve the correct password for…

darklord

Ideation

2 years ago

Custom Log function

I'd like to suggest a custom log function on every device. The log should be used to keep track of the actions on the IT-support. Example: 2022-09-13 14:40: User was asked to update device OS 2022-07-03 09:13: Device had new screen installed after user dropped device from desktop 2021-01-10 13:04: Device had faulty charger, replaced…

Remote Access

Hexnode Assist app installation status

Issues with accessing data related to work remotely

Can't connect to Remote View on Windows

Remote session issue on Android devices

Unattended Remote Access on Windows devices

Android Remote View

Remote View Display Quality

Android Remote typing

Android Remote viewing

Remote View not working

Feature Request: Remote Access for Family Members of Telemarie.de

Add Admin user with functionality like Microsoft LAPS

Custom Log function

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