macOS Archives - Unified Endpoint Management Community

Discussion

Nov 18, 2025

macOS policy fail error - “User token could not be fetched”

Hey Hexnode, I’ve been trying to push a couple of policies to our macOS devices, and I’m getting the following error. “Device profile policy association is successful. User profile policy association has failed. User token could not be fetched to the server.” It seems like this is happening only on a few devices, not all.…

macOS (403)

Nov 18, 2025

remi

Discussion

Nov 16, 2025

Investigating device's non-compliant status

Hey folks, one of our Macs is showing as non compliant in Hexnode portal, but I can’t figure out why. Everything seems fine, the policies are applied, FileVault’s on, the OS is up to date, and the user is actively using the device. Any ideas?

jayceon

Discussion

Nov 15, 2025

How to identify the Bundle ID for the Hexnode agent app on macOS?

Hey, I want to enable notifications for the Hexnode agent on all our Macs using the App Notifications policy. The policy requires the app’s bundle ID. Where can I find the bundle ID for the Hexnode agent app?

_janet

Discussion

Nov 12, 2025

Unable to update the friendly name or device name in macOS

Hey everyone, I used the rename device action to rename a few of my macOS devices. I even checked the “update friendly name” checkbox. Not only did it not update the device name, but the friendly name is not changing as well, even though I scanned the devices to reflect the changes.

noah-blake

Discussion

Nov 12, 2025

File deployment on devices

Folks, I’m in bit of a pickle right now. I’ve been trying to deploy a file into my macOS devices at the workplace using the Deploy custom configuration feature through Hexnode. But it seems I am unable to upload the file which in .txt and .csv formats. So, anyone got an idea how to get out of this?

eliiza

Discussion

Nov 04, 2025

How to deploy ESET Endpoint products on Macs using Hexnode UEM?

Hello, Thanks for the deployment walkthrough on Windows devices. It was really insightful. Our teams were wondering if you could help us with the macOS deployment too. Thanks in advance.

aitana

Discussion

Nov 03, 2025

Vanta says my screen lock isn’t enabled… but it is!

We’ve set a 5-minute screen lock policy on all our macOS devices through Hexnode. It works perfectly, and devices lock themselves after inactivity just like they’re supposed to. But our Vanta compliance dashboard still insists that “Screen lock is not enabled.” Not sure what we’re missing here, has anyone run into this before?

noah-blake

Discussion

Oct 31, 2025

How do I block personal Gmail accounts on macs?

I recently noticed that some of the users in our organization are adding their personal Gmail accounts to their managed mac devices. This could turn problematic soon. How do I stop the users in my organization from doing this?

verbnigge

Discussion

Oct 31, 2025

VPP app failing to update on macOS devices

Hey everyone, we’re seeing issues with a VPP app on some of our macOS devices. The app recently got an update, and while most devices installed it fine during the VPP scan, a few keep showing “Failed to Update” when the update action runs.

mees

Discussion

Oct 30, 2025

How can I install .app application on macOS?

Hey everyone! Does anyone know how to install a .app application on macOS devices through Hexnode? I tried uploading it, but it keeps saying “unsupported file type.” Am I doing something wrong here?

poovarason

Ideation

Jul 28, 2025

Apply Password Policy Only to Local User Accounts (Exclude Administrator Accounts)

To enforce a strong password policy only for standard local user accounts, while excluding administrator accounts from the same policy enforcement.

macOS (403) Windows (269)

Jul 28, 2025

james-hoang-nguyen

Ideation

Sep 16, 2024

Platform SSO for macOS on Hexnode MDM with Google Workspace

Hello Hexnode Team, It's been a pleasure to be Hexnode customer and I'm currently using Hexnode on a daily basis to manage our MacOS devices in our environment. I have been noticed that Microsoft has released a preview of platform SSO on MacOS for Intune & EntraID. I was wondering if Hexnode is having a…

andres-corella

Ideation

May 22, 2024

Policy to limit device assigned per user

Hello, It would be nice to have a policy to limit the number of registered devices for users. For example, I would only like to limit 1 macbook per user. This way the user is not able to register another device until we remove them as owner of their current device.

aeiginger

Ideation

Nov 03, 2023

Disabling Office Macros

My company requires Office Macros are disabled. For Winodws and MacOS, this is not a built in setting in Hexnode policies. I cannot find any Powershell scripts or batch files to run and enable this setting. Can this be built in?

macOS (403) Windows (269)

Nov 03, 2023

jeremy-chapeau

Ideation

Jun 13, 2023

Allow local user to auto promote/demote

We use tools to allow local user to promote to admin for a short period of time (1h), they must provide reason and this action is sent to our SIEM for monitoring. We use : Privilege (https://github.com/SAP/macOS-enterprise-privileges) for macOS MakeMeAdmin (https://github.com/pseymour/MakeMeAdmin) for Windows Now that you added local users management on Hexnode, offering a similar…

macOS (403)

Jun 13, 2023

steven-paugh

Ideation

Mar 27, 2023

Feature Request: Ability to use custom scripts within a policy for Mac/Windows

Hello Hexnode peoples, We are hoping to get a feature request placed to have the ability to use custom scripts within policies to force the installation and configuration of applications. Our use cases revolve around the need to be able to force software for security and other tools be installed on all existing, and new…

macOS (403) Windows (269)

Mar 27, 2023

ricardo-kourchenko

Ideation

Feb 13, 2023

Application/Storage Sandboxing

I am interested in limiting file access to certain applications, for example a video file that can only be accessed by Adobe/etc, to limit the file from being copied,uploaded anywhere else.

boris-dreyer

Ideation

Jan 13, 2023

Request for adding hostname and IP address to "Device Info" tab

The system is missing support for showing the computer name, hostname, and IP address.We would like it added to the “Device Info” tab. It would also be nice if we could revert a friendly name back to the actual computer name.So that it once again follows the user's changes to the name.

macOS (403) Windows (269)

Jan 13, 2023

boris-dreyer

Ideation

Dec 16, 2022

Add Admin user with functionality like Microsoft LAPS

I have been a long-time user of Microsoft LAPS and would like to have similar functionality in Hexnode across different operating systems. Local Administrator Password Solution (LAPS) is a function that prevents using the same administrative passwords across different endpoints/devices. It regularly changes the passwords and enables management software to retrieve the correct password for…

sparrow

Ideation

Oct 19, 2022

Slack Integration

Dear Team, A slack integration could be really useful for generating alerts. All alerts and notifications can be easily notified to a channel or an IT admin.Saves the time to check emails or Hexnode dashboard. Cheers Ceetus

macOS (403)

Oct 19, 2022

macOS

macOS policy fail error - “User token could not be fetched”

Investigating device's non-compliant status

How to identify the Bundle ID for the Hexnode agent app on macOS?

Unable to update the friendly name or device name in macOS

File deployment on devices

How to deploy ESET Endpoint products on Macs using Hexnode UEM?

Vanta says my screen lock isn’t enabled… but it is!

How do I block personal Gmail accounts on macs?

VPP app failing to update on macOS devices

How can I install .app application on macOS?

Apply Password Policy Only to Local User Accounts (Exclude Administrator Accounts)

Platform SSO for macOS on Hexnode MDM with Google Workspace

Policy to limit device assigned per user

Disabling Office Macros

Allow local user to auto promote/demote

Feature Request: Ability to use custom scripts within a policy for Mac/Windows

Application/Storage Sandboxing

Request for adding hostname and IP address to "Device Info" tab

Add Admin user with functionality like Microsoft LAPS

Slack Integration

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