iOS

All posts with the iOS tag

Discussion
5 days ago Feb 05, 2026

Unable to Uninstall Applications on ADE-Enrolled iPads

Hy everyone, We’re facing an issue with uninstalling apps from our iPads that are enrolled via Apple ADE. The Remove Apps option is enabled under Advanced Restrictions in Hexnode. When we try to remove an app, the option to remove apps is visible, but the Delete App option never appears. We only have a single policy applied to these devices.…

Discussion
7 days ago Feb 03, 2026

Expired ADE account

Hi team, I’m facing an issue with one of my Apple devices. The device seems to be syncing, and I can see that the device’s last check-in was about 7minutes ago, but when I try to assign a device or push a configuration, it keeps failing and says that the configuration couldn’t be downloaded.  I’m not sure what’s going wrong here. Could you please help? 

Discussion
1 week ago Feb 02, 2026

How does the console handle mass actions so fast?

I need a sanity check here. We just migrated our last batch of 5,000 iPads over from our old on-prem system. With the old system, anytime we pushed a policy update to more than 500 devices at once, the console would basically freeze for 10 minutes while it processed the "write" commands. Yesterday, I pushed…

Discussion
2 weeks ago Jan 28, 2026

Can I retain eSIM configurations

Hey all, so, my organization just bought a new iPhone to replace one that had severe battery issues. We use eSIMs in our phones and the cell provider has already shifted the eSIM to the new device. If I have to enroll this new iPhone in the Hexnode portal, it should be factory reset, right? If I do that, will these eSIM configurations be gone?

Discussion
2 weeks ago Jan 25, 2026

WiFi connectivity issues on iOS

Hi people, I keep running into this issue and I’m not really sure what’s causing it. There are no Wi-Fi policies set on the device. Sometimes the Wi-Fi just disconnects on its own, and when I check, there are no SSIDs showing at all. It looks like Wi-Fi is on, but nothing appears. The only…

Discussion
3 weeks ago Jan 22, 2026

Location Tracking Disabled on iOS Devices when Hexnode UEM App is not installed

Hi everyone, I’m running into an issue with location tracking on newly deployed iPhones. In the Hexnode portal, the devices show as online, but under Recent Location it says, “Location Tracking Disabled as UEM app is not installed.”  Has anyone else seen this? I just want to confirm if this is expected or if I’m missing a step during deployment. 

Ideation
2 years ago Dec 08, 2023

Feature Request - Reset Users Data Allowance

Being able to reset an individual users data usage in the event they have reached the policy data limit would be useful. We have occasions where users reach their limit before the end of the month and sometimes we are ok for them to use more, we cant just reset their device stats to unblock…

Ideation
2 years ago Dec 04, 2023

IOS Auto App Updates

We would like the feature to allow IOS apps to auto update. The current methods do not work reliably or scale well. We have tried relying on the devices to have the apps auto update and it does not work. Making an app mandatory does work but it is not feasible to scale. We would…

Ideation
2 years ago Nov 14, 2023

IOS Auto App Updates

We need an auto update feature for non mandatory applications or a way for users to update applications from the app catalog? This is a major pain point from our previous mdm. We can not feasibly make all the different apps mandatory for all the different users needs. We would end up with hundreds of…

Ideation
2 years ago Oct 04, 2023

End User App Updates

At my company we have IOS devices. These IOS devices are amanged by us and each user is assigned a managed apple ID that cannot make purchases on the app store. Therefore, we rely on apple buisness manager and Hexnode to work together to divy out licenses for applications to each user. This function works…

Ideation
3 years ago Nov 16, 2022

WiFi policies update

Currently, we have a centralized WiFi policy where all the WiFi data of our clients are (there are roughly 50 SSIDs in the policy). With the current view, you can only see a maximum of five SSIDs and do not have a search function. Is it possible to make a feature request for the following…

Ideation
4 years ago Apr 27, 2022
Solved

Advanced Passcode Options Solved

Setting up the passcode options good for security however, is it possible to have advanced features implemented which allow for the device security to be further heightened such as: Passcodes cannot be 111111, 123456, 654321 and any other simple and guessable passcodes. Change the timing on when the user is prompted to add or change…