iOS Archives - Unified Endpoint Management Community

Discussion

3 days ago

iPad stuck in kiosk mode with "Guided Access app unavailable" after managed app update

One of our supervised iPads is frozen in kiosk mode. It shows a black screen with the message: "Guided Access app unavailable. Please contact administrator." This started while updating the app used for single app kiosk mode through Hexnode. I…

ethan_

Discussion

4 days ago

Sync a shared contact list to iOS and Android phones using Hexnode

We need to push the same company contact list to all existing phones and also make sure new phones get it going forward. Our fleet is mixed, mostly iPhones with some Android devices. Ideally, the contacts should stay updated automatically…

Android (599) iOS (445)

4 days ago

carter

Discussion

5 days ago

APNs certificate expired in Hexnode before enrolling company-owned iOS devices with Apple Configurator

I’m setting up company-owned iOS devices in Hexnode and noticed the portal says the APNs certificate has expired. I also need to enroll the iPhones, but we don’t have Apple Business Manager set up, so I’m planning to use Apple…

iOS (445)

5 days ago

ed_evans

Discussion

5 days ago

iPad not showing Remote Management after Apple ADE sync in Hexnode

I’m trying to enroll an iPad through Apple Automated Device Enrollment, but it doesn’t seem to pick up the Hexnode management profile during setup. In Hexnode, the ADE/DEP device profile status showed as Assigned, but the device did not show…

iOS (445)

5 days ago

maevee

Discussion

6 days ago

Wipe a locked offline iOS device without the passcode

We have an iPhone assigned to a former employee. The device is locked, we do not have the passcode, and it has not checked in with Hexnode for about 3 months. Since it is offline, the wipe command from the…

iOS (445) Remote Actions (90)

6 days ago

richard_hank

Discussion

6 days ago

Can Hexnode send iMessages, start FaceTime calls, or view Apple ID emails on iOS devices?

I’m managing supervised iPhones through Hexnode and wanted to check what is possible with Apple communication features. Can Hexnode be used to send iMessages or start FaceTime calls from the console? Also, is there any way to see the Apple…

iOS (445)

6 days ago

edenpierce

Discussion

1 week ago

Wipe, Reboot, Ready: Apple’s Return to Service is Here

We are excited to announce that Hexnode UEM now officially supports Apple’s Return to Service feature for devices running iOS 17+, iPadOS 17+, and visionOS 26.0+. Originally introduced by Apple at WWDC23, this feature completely redefines the device wipe process. It eliminates the manual effort historically required to…

ace_98

Discussion

2 weeks ago

iPads not showing Remote Management during Apple Business Manager ADE enrollment

I’m enrolling a batch of iPads through Apple Business Manager and Hexnode. The devices were assigned to the Hexnode MDM server in ABM, then erased and reset. During setup, after connecting to Wi-Fi, I expected the iPads to detect the…

iOS (445)

2 weeks ago

juan_garcia

Discussion

2 weeks ago

How to enroll iPhones in Hexnode when they are not in Apple Business Manager?

We normally enroll new iPhones through Apple Business Manager so they come into Hexnode automatically during setup. This time, a couple of iPhones were shipped to us without being added to our ABM account. What is the recommended way to…

Enrollment (157) iOS (445) iPadOS (132)

2 weeks ago

gareyy

Discussion

2 weeks ago

Clear Passcode command delayed on iPhone powered off for several months

I’m trying to use the Clear Passcode action on an iPhone that had been powered off for a few months. The device is now online and showing the last check-in time as "now", but the passcode is not clearing. I…

iOS (445) Remote Actions (90)

2 weeks ago

ncosdsons

Ideation

3 months ago

iOS Business Container - System Apps

A great feature would be to have an option in iOS Business Container to allow copy/paste to System Apps fron managed apps. Appreciate we can deploy a different browser and restrict system apps, but the system apps tend to be…

iOS (445)

3 months ago

cforster

Ideation

3 years ago

Feature Request - Reset Users Data Allowance

Being able to reset an individual users data usage in the event they have reached the policy data limit would be useful. We have occasions where users reach their limit before the end of the month and sometimes we are…

Android (599) iOS (445)

3 years ago

ermjbrown

Ideation

3 years ago

IOS Auto App Updates

We would like the feature to allow IOS apps to auto update. The current methods do not work reliably or scale well. We have tried relying on the devices to have the apps auto update and it does not work.…

ermjbrown

Ideation

3 years ago

IOS Auto App Updates

We need an auto update feature for non mandatory applications or a way for users to update applications from the app catalog? This is a major pain point from our previous mdm. We can not feasibly make all the different…

App Management (482) iOS (445)

3 years ago

cam-d

Ideation

3 years ago

End User App Updates

At my company we have IOS devices. These IOS devices are amanged by us and each user is assigned a managed apple ID that cannot make purchases on the app store. Therefore, we rely on apple buisness manager and Hexnode…

ABM (70) iOS (445) iPadOS (132) VPP Apps (39)

3 years ago

ooida

Ideation

3 years ago

Manual Entry in iOS

Hello, I would like to request the ability to the into a kiosk mode enabled iPad manually. The reason is in case one needs to manually connnect to a WIFI hotspot and to power the iPad off manually.

iOS (445) iPadOS (132) Kiosk (287)

3 years ago

shaeme

Ideation

4 years ago

WiFi policies update

Currently, we have a centralized WiFi policy where all the WiFi data of our clients are (there are roughly 50 SSIDs in the policy). With the current view, you can only see a maximum of five SSIDs and do not…

Android (599) iOS (445)

4 years ago

daniel-woods

Ideation

4 years ago

Solved

Advanced Passcode Options Solved

Setting up the passcode options good for security however, is it possible to have advanced features implemented which allow for the device security to be further heightened such as: Passcodes cannot be 111111, 123456, 654321 and any other simple and…

dclavet13

Ideation

6 years ago

iOS / Android Management App for Administrators

Hello, I did not look this up before to see if its in the pipeline or not, but it would be nice to have a mobile app for iOS or Android for on-the-go administration, in a pinch. I've been able…

Android (599) iOS (445)

6 years ago

iOS

iPad stuck in kiosk mode with "Guided Access app unavailable" after managed app update

Sync a shared contact list to iOS and Android phones using Hexnode

APNs certificate expired in Hexnode before enrolling company-owned iOS devices with Apple Configurator

iPad not showing Remote Management after Apple ADE sync in Hexnode

Wipe a locked offline iOS device without the passcode

Can Hexnode send iMessages, start FaceTime calls, or view Apple ID emails on iOS devices?

Wipe, Reboot, Ready: Apple’s Return to Service is Here

iPads not showing Remote Management during Apple Business Manager ADE enrollment

How to enroll iPhones in Hexnode when they are not in Apple Business Manager?

Clear Passcode command delayed on iPhone powered off for several months

iOS Business Container - System Apps

Feature Request - Reset Users Data Allowance

IOS Auto App Updates

IOS Auto App Updates

End User App Updates

Manual Entry in iOS

WiFi policies update

Advanced Passcode Options Solved

iOS / Android Management App for Administrators

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