iOS Archives - Unified Endpoint Management Community

Discussion

1 day ago

iPads not showing Remote Management during Apple Business Manager ADE enrollment

I’m enrolling a batch of iPads through Apple Business Manager and Hexnode. The devices were assigned to the Hexnode MDM server in ABM, then erased and reset. During setup, after connecting to Wi-Fi, I expected the iPads to detect the…

iOS (431)

1 day ago

juan_garcia

Discussion

3 days ago

How to enroll iPhones in Hexnode when they are not in Apple Business Manager?

We normally enroll new iPhones through Apple Business Manager so they come into Hexnode automatically during setup. This time, a couple of iPhones were shipped to us without being added to our ABM account. What is the recommended way to…

gareyy

Discussion

3 days ago

Clear Passcode command delayed on iPhone powered off for several months

I’m trying to use the Clear Passcode action on an iPhone that had been powered off for a few months. The device is now online and showing the last check-in time as "now", but the passcode is not clearing. I…

iOS (431) Remote Actions (76)

3 days ago

ren_ben

Discussion

4 days ago

iOS VPP app not auto-updating through Required Apps policy

We have an iOS Scanner app deployed through Hexnode as a required app. A newer version is available in the App Store, but devices are still showing the older installed version in the device Applications tab. The app is assigned…

App Management (459) iOS (431)

4 days ago

noor_k

Discussion

4 days ago

Apple ADE enrollment not prompting for Entra ID authentication during setup

We are moving from another MDM where newly purchased Apple devices automatically enroll during setup and users are prompted early in Setup Assistant to sign in with their Entra ID credentials. That sign-in also associates the device with the correct…

iOS (431) Microsoft Entra ID (15)

4 days ago

raelynn

Discussion

1 week ago

AirDrop not working

Hey everyone, I'm running into a strange issue with a few of our managed iOS devices. When someone tries to AirDrop photos to these devices, the receiving phone plays the AirDrop chime, but the prompt to accept or decline the…

iOS (431)

1 week ago

carter

Discussion

1 week ago

Expired APNs certificate with lost Apple ID: re-enrollment, ADE supervision, and kiosk mode impact

Our Apple Push Notification service certificate for Hexnode expired, and we no longer have access to the Apple ID that originally created it. We can create a new APNs certificate using a different Apple ID, but I’m trying to understand…

iOS (431)

1 week ago

eleanor_a

Discussion

1 week ago

iPhone in Automated Device Enrollment but not in Manage tab and locked with old passcode

We have an iPhone listed under Automated Device Enrollment, but it does not appear in the Manage tab yet. The device is locked with a former employee’s passcode, so we cannot get into it. I was hoping to restart or…

iOS (431)

1 week ago

leo_scott

Discussion

1 week ago

iOS app install fails with “This profile cannot make purchases” for WhatsApp

I’m trying to install WhatsApp on Apple devices through Hexnode. The MDM profile is already installed on the devices. When the install prompt appears saying Hexnode is trying to install WhatsApp, tapping Install immediately shows an error saying the profile…

matteo

Discussion

2 weeks ago

iOS Lost Mode stayed pending while stolen iPhone was offline, then enabled months later

A supervised iPhone enrolled in Hexnode was stolen, and Lost Mode was initiated shortly after. The device stayed offline for months, so there were no recent check-ins. Later, the portal showed that the device had checked in, and the action…

ncosdsons

Ideation

2 months ago

iOS Business Container - System Apps

A great feature would be to have an option in iOS Business Container to allow copy/paste to System Apps fron managed apps. Appreciate we can deploy a different browser and restrict system apps, but the system apps tend to be…

iOS (431)

2 months ago

cforster

Ideation

3 years ago

Feature Request - Reset Users Data Allowance

Being able to reset an individual users data usage in the event they have reached the policy data limit would be useful. We have occasions where users reach their limit before the end of the month and sometimes we are…

Android (576) iOS (431)

3 years ago

ermjbrown

Ideation

3 years ago

IOS Auto App Updates

We would like the feature to allow IOS apps to auto update. The current methods do not work reliably or scale well. We have tried relying on the devices to have the apps auto update and it does not work.…

ermjbrown

Ideation

3 years ago

IOS Auto App Updates

We need an auto update feature for non mandatory applications or a way for users to update applications from the app catalog? This is a major pain point from our previous mdm. We can not feasibly make all the different…

App Management (459) iOS (431)

3 years ago

cam-d

Ideation

3 years ago

End User App Updates

At my company we have IOS devices. These IOS devices are amanged by us and each user is assigned a managed apple ID that cannot make purchases on the app store. Therefore, we rely on apple buisness manager and Hexnode…

ooida

Ideation

3 years ago

Manual Entry in iOS

Hello, I would like to request the ability to the into a kiosk mode enabled iPad manually. The reason is in case one needs to manually connnect to a WIFI hotspot and to power the iPad off manually.

iOS (431) iPadOS (130) Kiosk (280)

3 years ago

shaeme

Ideation

4 years ago

WiFi policies update

Currently, we have a centralized WiFi policy where all the WiFi data of our clients are (there are roughly 50 SSIDs in the policy). With the current view, you can only see a maximum of five SSIDs and do not…

Android (576) iOS (431)

4 years ago

daniel-woods

Ideation

4 years ago

Solved

Advanced Passcode Options Solved

Setting up the passcode options good for security however, is it possible to have advanced features implemented which allow for the device security to be further heightened such as: Passcodes cannot be 111111, 123456, 654321 and any other simple and…

dclavet13

Ideation

6 years ago

iOS / Android Management App for Administrators

Hello, I did not look this up before to see if its in the pipeline or not, but it would be nice to have a mobile app for iOS or Android for on-the-go administration, in a pinch. I've been able…

Android (576) iOS (431)

6 years ago

iOS

iPads not showing Remote Management during Apple Business Manager ADE enrollment

How to enroll iPhones in Hexnode when they are not in Apple Business Manager?

Clear Passcode command delayed on iPhone powered off for several months

iOS VPP app not auto-updating through Required Apps policy

Apple ADE enrollment not prompting for Entra ID authentication during setup

AirDrop not working

Expired APNs certificate with lost Apple ID: re-enrollment, ADE supervision, and kiosk mode impact

iPhone in Automated Device Enrollment but not in Manage tab and locked with old passcode

iOS app install fails with “This profile cannot make purchases” for WhatsApp

iOS Lost Mode stayed pending while stolen iPhone was offline, then enabled months later

iOS Business Container - System Apps

Feature Request - Reset Users Data Allowance

IOS Auto App Updates

IOS Auto App Updates

End User App Updates

Manual Entry in iOS

WiFi policies update

Advanced Passcode Options Solved

iOS / Android Management App for Administrators

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