DEP Archives - Unified Endpoint Management Community

Discussion

1 month ago

Mac shows Multiple Login screen when Hexnode Access is pushed

Hello everyone, We have a bunch of Macs enrolled in our organization, and a few of them were enrolled via DEP. Our organization uses Okta for managing all users, so we basically use the same as network accounts on our macOS devices. When Hexnode announced Hexnode Access, we were really thrilled because it allowed our…

veu-it

Discussion

3 months ago

Disenrolled Kiosk iPad - Can't Wipe

Hi, I have a supervised iPad that I was a while ago testing a Kiosk setup with and ultimately the iPad ended up stuck in a drawer and never being used. I'm unsure how it's happened but the device has been disenrolled which when I've booted the iPad up today and got online it…

otis

Discussion

5 months ago

Why did the device need to be wiped twice during Apple Configurator enrollment?

Hello there, I tried to assign my iPhone to DEP using Apple Configurator on another iPhone. I installed Apple Configurator on one iPhone and wiped the other iPhone to enroll it. Of course, I also assigned the Hexnode MDM server. After erasing the iPhone, I scanned the image that appears in the Setup Assistant and…

frida

Discussion

6 months ago

Apple Configurator: Prevent users from releasing devices from ABM

Hi there! I’m currently enrolling our company’s Apple devices into Apple Business Manager (ABM) and noticed that users can remove ABM and UEM supervision on their own. We’re managing these devices with Hexnode UEM. Is there a way to restrict users from removing supervision? These devices are corporate-owned, and we need to ensure supervision…

ABM (27) DEP (31)

6 months ago

_patricia_

Discussion

6 months ago

Issue with Activation Lock

Hello all We had a client whose Apple devices were enrolled in Hexnode while he was here for a business conference. Upon his departure, we disenrolled his device. Recently, he contacted us because he was unable to wipe his device due to an Activation lock. I believe that when he was here, we logged into…

aaron

Discussion

9 months ago

Issues with adding Apple TV to ABM or supervising via Apple Configurator

Hi there, I'm having trouble enrolling my Apple TV, which is a Wi-Fi model and doesn't have a USB C or Ethernet port, into Apple Business Manager or making it supervised through Apple Configurator. Is this a limitation of the device itself, or is there a way to work around it?

jneal4

Discussion

9 months ago

Mac Is Asking For Credentials For Remote Management Profile.

Mac Is Asking For Credentials For Remote Management Profile. "Username" And "Password" I Have Never Had This On A New Device Not Sure What Username And PW It Is Asking For. Any Help?"

deborah

Discussion

1 year ago

MacBook Prompts to install Remote management profile after device Update

Hello, guys! I'm having a major issue with one of my devices. When updating the OS to Sonoma, the device prompts a non-skippable Remote Management screen, followed by the enrollment window. After providing the fields with admin credentials, the screen returns with the message 'Enrolling with management server failed. A server with the specified hostname…

dylan

Discussion

1 year ago

Quick start not working on iOS

Hi, I’m having trouble with transferring data to my new iPhone using Quick Start. The device is DEP enrolled. Could that be a problem?

DEP (31)

1 year ago

zinovia

Discussion

2 years ago

DEP enrollment failed when authentication is enabled

Hello, I tried DEP enrollment for the first time and ran into an issue. When the authentication is not enabled the DEP enrollment works perfectly. But after completing the authentication setup using Active Directory, it is showing this error on the device end: (BYCloudConfigRetreiveProfileFromWebErrorDomain error -1.) What can be the problem here?

DEP (31) Enrollment (56)

2 years ago

DEP

Mac shows Multiple Login screen when Hexnode Access is pushed

Disenrolled Kiosk iPad - Can't Wipe

Why did the device need to be wiped twice during Apple Configurator enrollment?

Apple Configurator: Prevent users from releasing devices from ABM

Issue with Activation Lock

Issues with adding Apple TV to ABM or supervising via Apple Configurator

Mac Is Asking For Credentials For Remote Management Profile.

MacBook Prompts to install Remote management profile after device Update

Quick start not working on iOS

DEP enrollment failed when authentication is enabled

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