ABM

All posts with the ABM tag

Discussion
2 weeks ago Dec 04, 2025

Facetime and iMessages are greyed out, even though they are Required Apps

Hey everyone, our organization recently purchased a few iPhone16 devices. We have provided managed Apple IDs to be used with these devices to our employees. The problem now is that the iMessage and FaceTime apps are greyed out in the devices, even though the Required Apps, which were configured under our main iOS policy, were applied for both these apps. It says that there is no Apple ID signed in…

Discussion
2 months ago Oct 07, 2025

DEP sync fails “Your organization is yet to accept the latest terms and conditions”

Hey, has anyone else been running into this issue recently? We’ve been getting an email that says: DEP Sync Failed Hi, We could not sync the DEP account, [account name]. The latest sync at 00:03:01 has failed since your organization is yet to accept the latest terms and conditions of the Apple DEP program. Please…

Discussion
8 months ago Apr 07, 2025

How to convert personal Apple IDs to managed Apple IDs

Hello!  I'm getting ready to set up Apple Business Manager for one of my clients. They've been struggling without the ability to manage Apple IDs, and with high staff turnover, it’s been a real headache.  So, if I create an ABM account using the company’s domain, what happens to the existing Apple IDs that are…

Discussion
11 months ago Jan 15, 2025

Preventing users from leaving Remote Management in iPads

Hey Community, our school recently launched an initiative to provide iPads to students to enhance their learning experience. To ensure the devices are used appropriately, we've also enrolled the devices in Hexnode and added them to DEP using Apple configurator. However, recently we've encountered an issue where a lot of students have been reported to…

Discussion
11 months ago Jan 15, 2025

Does Hexnode support users who do not have Apple Business Manager?

Hi, I am planning to use Hexnode for managing our employees’ Apple devices at work. This includes macs, iPhones and iPads. As mentioned in the title, I want to know whether I should get an Apple business manager account to work with Hexnode and manage the devices. Could someone provide guidance on what would work…

Ideation
2 years ago Oct 04, 2023

End User App Updates

At my company we have IOS devices. These IOS devices are amanged by us and each user is assigned a managed apple ID that cannot make purchases on the app store. Therefore, we rely on apple buisness manager and Hexnode to work together to divy out licenses for applications to each user. This function works…