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ren_ben

Discussion

22 hours ago

iOS VPP app not auto-updating through Required Apps policy

We have an iOS Scanner app deployed through Hexnode as a required app. A newer version is available in the App Store, but devices are still showing the older installed version in the device Applications tab. The app is assigned…

22 hours ago

noor_k

Discussion

1 day ago

Apple ADE enrollment not prompting for Entra ID authentication during setup

We are moving from another MDM where newly purchased Apple devices automatically enroll during setup and users are prompted early in Setup Assistant to sign in with their Entra ID credentials. That sign-in also associates the device with the correct…

iOS (422) Microsoft Entra ID (15)

1 day ago

aurora

Discussion

1 day ago

iOS VPP app from Apple Business Manager fails to install when app installation restrictions are enabled

I assigned a WhatsApp license through Apple Business and tried deploying it to an iOS device through Hexnode, but the app installation action kept failing on the device profile. The app is available as a VPP app in Hexnode, so…

1 day ago

luke

Discussion

1 day ago

How to enable single sign-on and sync local account passwords with Hexnode Access and Entra ID on macOS?

We're using ABM/ADE + Hexnode Access + Entra ID + FileVault. ADE works and Hexnode Access launches, but after Entra login the Mac prompts the user to create a local account password — and at that screen the cursor freezes, almost like Hexnode Access…

1 day ago

yasmin_farooq

Discussion

2 days ago

Access denied error in Android kiosk mode when opening contacts on Samsung device

I set up a new kiosk policy on a Samsung Android device and started seeing an "Access denied" message in a few places. It happened when trying to open/import a downloaded contacts file and also when tapping into a contact…

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roger

Discussion

2 days ago

macOS password reset: Clear Password missing and Change password greyed out in Hexnode

I’m trying to reset the password on an Apple device from Hexnode, but I’m not seeing the Clear Password action. The device is actually a Mac, not an iPhone or iPad. When I go to the Local accounts section and…

2 days ago

leo_scott

Discussion

2 days ago

SharePoint search shows Error 3 on managed device, is Hexnode blocking it?

A managed device is showing an "Error 3" message when trying to use search in the SharePoint app. I initially thought Hexnode might be blocking something, but I checked the policy associated with the device and could not find any…

App Management (443)

2 days ago

zayn_nj

Discussion

2 days ago

3CX on Android kiosk tablets shows “telephony service is null” and calls fail

We’re running 3CX on Android tablets managed in Hexnode kiosk mode. The app opens, but calls are not coming through and outgoing calls fail. It also seemed like the app could not use the microphone/speaker properly while in kiosk. I…

timo-liam

Discussion

3 days ago

Can I change a technician email address in Hexnode without changing their role?

I need to update the email address of an existing technician in Hexnode. The technician should keep the same status and role, but the login email needs to be changed to a new address. Is there a way to edit…

Technicians & Roles (22)

3 days ago

casper

Discussion

3 days ago

Why do supervised ABM iPads show “Leave Remote Management” in VPN & Device Management?

We have company-owned iPads enrolled through Apple Business Manager and managed with Hexnode. The devices show as supervised and managed, but under Settings > General > VPN & Device Management > MDM Profile, there is an option called “Leave Remote…

3 days ago

Welcome to Hexnode Connect!

iOS VPP app not auto-updating through Required Apps policy

Apple ADE enrollment not prompting for Entra ID authentication during setup

iOS VPP app from Apple Business Manager fails to install when app installation restrictions are enabled

How to enable single sign-on and sync local account passwords with Hexnode Access and Entra ID on macOS?

Access denied error in Android kiosk mode when opening contacts on Samsung device

More From Hexnode

The Ultimate Guide to XDR (Extended Detection and Response)

macOS password reset: Clear Password missing and Change password greyed out in Hexnode

SharePoint search shows Error 3 on managed device, is Hexnode blocking it?

3CX on Android kiosk tablets shows “telephony service is null” and calls fail

Can I change a technician email address in Hexnode without changing their role?

Why do supervised ABM iPads show “Leave Remote Management” in VPN & Device Management?

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Welcome to Hexnode Connect!

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The Ultimate Guide to XDR (Extended Detection and Response)

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