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luke

Discussion

4 hours ago

iPad Remote Session grayed out or view-only in Hexnode

I’m trying to start a remote session with an iPad from Hexnode, but the Start Session button was grayed out at first. Remote sessions are enabled in the portal, and the Hexnode UEM app on the iPad has the required…

4 hours ago

bram

Discussion

1 day ago

iOS devices keep asking to sign in to iTunes when FaceTime is in Required Apps

Managed iOS devices are repeatedly getting a “Sign in to iTunes” / Apple ID prompt. The prompt seems to appear when Hexnode tries to install FaceTime and shows a “FaceTime cannot install” type message. FaceTime is currently included in the…

1 day ago

amelia

Discussion

1 day ago

Report devices missing a specific app in Hexnode

I’m trying to create a Hexnode report that shows devices where a specific application is not installed. I can generate a list of devices that have the app installed, but I don’t see a custom report filter for the opposite…

1 day ago

matteo

Discussion

2 days ago

Allow iPhone eSIM carrier activation in Hexnode multi-app kiosk

We’re moving a group of managed iPhones from one cellular carrier to another. The new carrier said they will push an eSIM/carrier profile to the phones, and users may need to accept a prompt in Settings > Cellular to complete…

2 days ago

sloane

Discussion

3 days ago

macOS disenrollment stuck after factory resetting a MacBook

I factory reset a MacBook Pro before disenrolling it from Hexnode. After that, both the factory reset/wipe action and the Disenroll Device action look like they are stuck in the portal. The Mac is no longer checking in. Is there…

macOS (631) Remote Actions (166)

3 days ago

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jaxon_r

Discussion

3 days ago

Windows remote lock only goes to login screen — can Hexnode reset the password remotely?

I’m testing remote lock before sending laptops out to users. For Windows, I expected the lock action to show a custom message/phone number and require some temporary PIN to unlock. Instead, it looks like the device just goes back to…

macOS (631) Windows (470)

3 days ago

shirleyc

Discussion

3 days ago

Compare installed app versions across selected MacBooks in Hexnode reports

Is there a way to generate one report that compares installed apps and app versions across only a selected set of MacBooks? The Application custom report shows app name, version, and number of devices, but it seems to be for…

App Management (650) macOS (631)

3 days ago

reggie

Discussion

3 days ago

Android apps stuck at Initiated during Hexnode policy app install

One Android handheld in our fleet is not installing any of the apps assigned through its Hexnode policy. The device is the same model as our other working devices and is using the same policy. In the Hexnode console, every…

3 days ago

elena

Discussion

3 days ago

Android wipe initiated in Hexnode: can it be reversed and how to fix QR re-enrollment error?

A wipe command was accidentally sent to an Android device from Hexnode. The action now shows as Initiated/In progress in the device action history. Is there any way to cancel or reverse the wipe at this point? Also, once the…

3 days ago

roger

Discussion

3 days ago

Android kiosk tablet freezes and shows inactive in Hexnode

One of our Android tablets in kiosk mode keeps freezing and later shows as inactive in Hexnode even though Wi-Fi and charging look fine. I also noticed a “device is not application compliant” status on the device. Can missing required…

3 days ago

Welcome to Hexnode Connect!

iPad Remote Session grayed out or view-only in Hexnode

iOS devices keep asking to sign in to iTunes when FaceTime is in Required Apps

Report devices missing a specific app in Hexnode

Allow iPhone eSIM carrier activation in Hexnode multi-app kiosk

macOS disenrollment stuck after factory resetting a MacBook

More From Hexnode

Blackhat USA 2026

The Ultimate Guide to XDR (Extended Detection and Response)

Windows remote lock only goes to login screen — can Hexnode reset the password remotely?

Compare installed app versions across selected MacBooks in Hexnode reports

Android apps stuck at Initiated during Hexnode policy app install

Android wipe initiated in Hexnode: can it be reversed and how to fix QR re-enrollment error?

Android kiosk tablet freezes and shows inactive in Hexnode

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Welcome to Hexnode Connect!

More From Hexnode

Blackhat USA 2026

The Ultimate Guide to XDR (Extended Detection and Response)

Leaderboard

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