macOS

Want to unleash the full potential of macOS? Engage in discussions and find solutions to your queries. Managing macOS devices has never been more exciting!

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elena

Discussion

1 day ago

TeamViewer QuickSupport not showing for macOS app deployment in Hexnode

I’m trying to deploy TeamViewer QuickSupport to macOS devices using Hexnode. I can see the app in Apple Business Manager, but it does not appear as an option when I try to add it for macOS app deployment or use…

1 day ago

skyler

Discussion

2 weeks ago

Google session timed out during macOS enrollment with Okta authentication

I was trying to enroll a Mac in Hexnode and completed the Okta verification step, but the enrollment did not continue. Instead, I got a message saying: “Google session timed out. Complete the authentication to enroll the device.” This happened…

2 weeks ago

thomas_m

Discussion

2 weeks ago

Remote wipe a non-ABM Mac with Activation Lock and expired APNs

We have a manually enrolled Mac that is not in Apple Business Manager. Activation Lock was enabled through policy, and Hexnode shows a User Activation Lock Bypass Code for the device. Before wiping it, I want to confirm two things:…

Remote Actions (245)

2 weeks ago

verbnigge

Discussion

3 weeks ago

Mac still shows Hexnode enrollment after ABM unassignment

A wiped Mac was trying to go through Automated Device Enrollment again and showed an enrollment error during Setup Assistant. The Mac was still listed as Assigned under Apple Business Manager > Automated Device Enrollment in Hexnode. The time on…

macOS (685)

3 weeks ago

ed_evans

Discussion

4 weeks ago

macOS Local Accounts says update Hexnode Agent, but Hexnode UEM is already latest

I’m trying to use the Local Accounts feature for a macOS device, but the portal shows: “Please update Hexnode Agent in the device to the latest version to access this feature.” The Hexnode UEM app on the Mac already shows…

eleanor_a

Discussion

4 weeks ago

Can Hexnode enable XProtect on macOS devices?

Is there a way to enable XProtect on managed Macs from Hexnode? I was looking for a policy toggle for macOS XProtect but could not find one under the macOS policy settings.

joseph_jay

Discussion

1 month ago

Deploy Microsoft Intune Company Portal on macOS when it is not available in VPP

I’m trying to add Microsoft Intune Company Portal for deployment to managed Macs. I can find the app when searching under the iOS platform, but I don’t see it under macOS Store Apps or in Apple Business Manager/VPP. Is the…

App Management (769) VPP Apps (87)

1 month ago

mees

Discussion

1 month ago

Extensible SSO greyed out in macOS policy despite Ultimate plan

I’m trying to set up a macOS policy in Hexnode and use Extensible SSO, but the option is greyed out. The portal is on an Ultimate subscription, so I expected this to be available. Is there another prerequisite for enabling…

1 month ago

laura123

Discussion

1 month ago

Do Macs below macOS 11.5 need action for upcoming Hexnode app updates?

We received a notice that newer Hexnode app versions will no longer support Macs running macOS versions below 11.5. The apps mentioned were Hexnode UEM 19.0.0, Hexnode Remote Assist 9.0.0, Hexnode Gateway 5.0.3, and Hexnode Agent 26.0.6. We only have…

App Management (769) OS Updates (107)

1 month ago

aitana

Discussion

1 month ago

macOS Basic LAPS admin account not created

I am testing Basic LAPS for my macOS fleet. The LAPS policy shows as successfully applied, password escrow is working, and the local accounts sync completes successfully. However, the configured local admin account is never actually created on the Mac.…

Best Practices (122)

1 month ago

marien

Discussion

1 month ago

Mac stuck on an unusually long “Try again in” timer after Remote Lock

Hi, I recently set a Remote Lock to a Mac, and the device was locked successfully. The Mac was left unused for some time, and its battery eventually drained completely. When the device is powered on again the lock screen…

1 month ago

maevee

Discussion

1 month ago

macOS 27 update still showing despite 90-day Defer Update policy

I configured a 90-day Defer Update policy in Hexnode for managed Mac devices running macOS 15.7.9 (Sequoia). The policy is deployed successfully, and I can see the profile under Settings > General > Device Management on the affected devices. However,…

macOS (685) OS Updates (107)

1 month ago

aglaza

Ideation

1 year ago

Update option in HexNode UEM App Catalog software

The UEM application App Catalog is aware of the software being installed, and is aware of the current version of software. It would be nice if there was a button that could be clicked in the App Catalog that would…

App Management (769)

1 year ago

mattrizzo

Ideation

2 years ago

Filevault report

I see a possible report for Bitlocker, but it would be incredibly helpful to know which macs have Filevault enabled and the status of the encryption key (Is it is the cloud, or "Unable to fetch the recovery key" errors.

2 years ago

james-hoang-nguyen

Ideation

2 years ago

Platform SSO for macOS on Hexnode MDM with Google Workspace

Hello Hexnode Team, It's been a pleasure to be Hexnode customer and I'm currently using Hexnode on a daily basis to manage our MacOS devices in our environment. I have been noticed that Microsoft has released a preview of platform…

thomasburris

Ideation

2 years ago

Streamline Hexnode Access Login

As an admin user, I'd like Hexnode Access to streamline the number of login authentications when logging into a device. When using Hexnode Access currently, a user has to authenticate multiple times to get into their workstation. On macOS…

Hexnode Access (20)

2 years ago

andres-corella

Ideation

2 years ago

Policy to limit device assigned per user

Hello, It would be nice to have a policy to limit the number of registered devices for users. For example, I would only like to limit 1 macbook per user. This way the user is not able to register another…

mayuresh-todankar

Ideation

3 years ago

Run Script in DEP Configuration Profile

Hey Team, Can an option to run a script be added while enrolling via DEP Configuration Profile like we have the option to create a user?

Enrollment (200)

3 years ago

sparrow

Ideation

4 years ago

Slack Integration

Dear Team, A slack integration could be really useful for generating alerts. All alerts and notifications can be easily notified to a channel or an IT admin.Saves the time to check emails or Hexnode dashboard. Cheers Ceetus

macOS (685)

4 years ago

jeremy-ah-kim

Ideation

5 years ago

Google Workspace binding with Hexnode for Mac OS devices

Integrate Google Workspace with Hexnode so we can use our Google Credentials to login to the Mac OS devices.

5 years ago

daniel-2

Ideation

6 years ago

Terminal for macOS or / Remote Desktop

It would be great to have a terminal / remote desktop for mac to directly control the user device. Because have a little troublesome when using Custom Script to fix/install software for user.

6 years ago

tim-gratz

Ideation

6 years ago

MacOS AppCatalog - Download / Install progressbar

It would be really nice to have a progress bar for the macOS App Catalog. So when i click on the desired App i can see the installation progress and also a confirmation once it is done. Just like the…

6 years ago

ecardcjdelacruz

Ideation

6 years ago

Policies/Custom Profiles for macOS & iOS Devices

Will there be changes to reflect the new profile customizations in Mojave, Catalina, and Big Sur in policies? Will there be a roadmap to be able to import custom profile configurations in to a policy so that we can further…

6 years ago

janmari

Ideation

8 years ago

Terminal - Shell Commands

Hi, We would like to have Terminal feature in Hexnode portal. So we could able to monitor devices deployed remotely. e.g. Running logcat command to check device/app performance, manage files in storage, etc. Thanks

8 years ago

macOS

TeamViewer QuickSupport not showing for macOS app deployment in Hexnode

Google session timed out during macOS enrollment with Okta authentication

Remote wipe a non-ABM Mac with Activation Lock and expired APNs

Mac still shows Hexnode enrollment after ABM unassignment

macOS Local Accounts says update Hexnode Agent, but Hexnode UEM is already latest

Can Hexnode enable XProtect on macOS devices?

Deploy Microsoft Intune Company Portal on macOS when it is not available in VPP

Extensible SSO greyed out in macOS policy despite Ultimate plan

Do Macs below macOS 11.5 need action for upcoming Hexnode app updates?

macOS Basic LAPS admin account not created

Mac stuck on an unusually long “Try again in” timer after Remote Lock

macOS 27 update still showing despite 90-day Defer Update policy

Update option in HexNode UEM App Catalog software

Filevault report

Platform SSO for macOS on Hexnode MDM with Google Workspace

Streamline Hexnode Access Login

Policy to limit device assigned per user

Run Script in DEP Configuration Profile

Slack Integration

Google Workspace binding with Hexnode for Mac OS devices

Terminal for macOS or / Remote Desktop

MacOS AppCatalog - Download / Install progressbar

Policies/Custom Profiles for macOS & iOS Devices

Terminal - Shell Commands

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