macOS

Want to unleash the full potential of macOS? Engage in discussions and find solutions to your queries. Managing macOS devices has never been more exciting!

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ethan_

Discussion

1 week ago

Recover Find My Mac PIN

Hi, I am currently trying to wipe a former employee's Mac, but the device is stuck on a screen requiring a "Find my Mac PIN" to proceed. I don't have this PIN on hand, and the user doesn't know it…

macOS (511)

1 week ago

sutton

Discussion

2 weeks ago

FileVault not enabled on one macOS device – user locked out without recovery key

Hi everyone, We’re currently investigating an issue with a macOS device, a MacBook Air M4, where the user is locked out after forgetting their password. We tried recovering access using a FileVault recovery key, but surprisingly, FileVault is showing as disabled, no recovery key is available in Hexnode and device status…

macOS (511) Scripts (99)

2 weeks ago

wilma

Discussion

2 weeks ago

Why do I have to log in twice on my Mac with Hexnode Access?

Hi team, I’ve just deployed Hexnode Access to our fleet of MacBook Pros, but my users are complaining about a clunky experience. When they start the Mac, they have to log in to the Hexnode screen first, and then they are immediately met with…

2 weeks ago

ryanmoore

Discussion

2 weeks ago

Where do I get the Find My Mac PIN and what is it used for?

Where do I get the Find My Mac PIN from to wipe a device? I just entered 123456 as the password and it worked… so now I’m confused, what’s the actual point of this PIN?

macOS (511) Remote Actions (55)

2 weeks ago

roger

Discussion

3 weeks ago

MacBook locked by remote lock

Hi everyone, we’re currently locked out of a MacBook after issuing a remote lock from Hexnode. The device is asking for a 6-digit PIN, but the one we set isn’t working. We even tried sending another lock command with a…

macOS (511)

3 weeks ago

luke

Discussion

3 weeks ago

What's the fastest way to get Basic LAPS running on Macs?

Hey, what's good everyone. I’m trying to get LAPS set up on our Mac fleet because having the exact same local admin password on 200 machines is straight-up giving me anxiety lol. I was poking around the portal and saw there are "Basic" and "Advanced"…

macOS (511)

3 weeks ago

margaret

Discussion

3 weeks ago

Broadcast message

We just discovered a phishing campaign hitting our team. There's a malicious file attached to an email with a "hidden" hyperlink that triggers a script. I need to get a message out to everyone, both Mac and Windows users telling…

macOS (511) Windows (377)

3 weeks ago

clauss

Discussion

1 month ago

Remote wipe not working on Mac at login screen

Hi all, I tried executing a remote wipe action to a Mac, but it didn’t go through. The device was stuck at the login screen and I couldn’t get past it. I had to reset it manually. Just wondering if Hexnode can handle this remotely when the Mac isn’t with me.

Remote Actions (55)

1 month ago

ezekiel

Discussion

1 month ago

macOS device rename not applying properly

Hey guys, I’m trying to rename a few macOS devices using user details, but on some devices the rename just doesn’t go through. No proper error, it just doesn’t stick. Not sure what I’m missing here—any ideas?

monty

Discussion

2 months ago

Mac enrollment stuck in Google SSO loop

Hey folks, got a weird one. One of our users trying to enroll a mac with Google SSO, user logs in fine, but it just loops back to the start. I’ve checked console, she’s showing up like 13 times under users but no devices. Anyone seen this?

Enrollment (139)

2 months ago

smedt

Discussion

2 months ago

Is unattended remote access available for Mac?

Hey guys, sometimes I need to get into our Macs when nobody’s around, like fixing stuff at the login screen. Can Hexnode do unattended remote access for macOS?

Remote Access (44)

2 months ago

wilma

Discussion

2 months ago

What exactly are TCC and PPPC on macOS, and how do IT admins use them in managed environments?

Hey everyone, I’m trying to wrap my head around TCC and PPPC on macOS. I know Apple uses TCC to control app permissions (camera, mic, disk access, etc.), but how exactly does PPPC fit in when we’re managing devices with Hexnode or Jamf? Can someone explain it…

2 months ago

aglaza

Ideation

9 months ago

Update option in HexNode UEM App Catalog software

The UEM application App Catalog is aware of the software being installed, and is aware of the current version of software. It would be nice if there was a button that could be clicked in the App Catalog that would…

App Management (410)

9 months ago

mattrizzo

Ideation

2 years ago

Filevault report

I see a possible report for Bitlocker, but it would be incredibly helpful to know which macs have Filevault enabled and the status of the encryption key (Is it is the cloud, or "Unable to fetch the recovery key" errors.

2 years ago

james-hoang-nguyen

Ideation

2 years ago

Platform SSO for macOS on Hexnode MDM with Google Workspace

Hello Hexnode Team, It's been a pleasure to be Hexnode customer and I'm currently using Hexnode on a daily basis to manage our MacOS devices in our environment. I have been noticed that Microsoft has released a preview of platform…

thomasburris

Ideation

2 years ago

Streamline Hexnode Access Login

As an admin user, I'd like Hexnode Access to streamline the number of login authentications when logging into a device. When using Hexnode Access currently, a user has to authenticate multiple times to get into their workstation. On macOS…

Hexnode Access (19)

2 years ago

andres-corella

Ideation

2 years ago

Policy to limit device assigned per user

Hello, It would be nice to have a policy to limit the number of registered devices for users. For example, I would only like to limit 1 macbook per user. This way the user is not able to register another…

mayuresh-todankar

Ideation

2 years ago

Run Script in DEP Configuration Profile

Hey Team, Can an option to run a script be added while enrolling via DEP Configuration Profile like we have the option to create a user?

Enrollment (139)

2 years ago

sparrow

Ideation

4 years ago

Slack Integration

Dear Team, A slack integration could be really useful for generating alerts. All alerts and notifications can be easily notified to a channel or an IT admin.Saves the time to check emails or Hexnode dashboard. Cheers Ceetus

macOS (511)

4 years ago

jeremy-ah-kim

Ideation

4 years ago

Google Workspace binding with Hexnode for Mac OS devices

Integrate Google Workspace with Hexnode so we can use our Google Credentials to login to the Mac OS devices.

4 years ago

daniel-2

Ideation

5 years ago

Terminal for macOS or / Remote Desktop

It would be great to have a terminal / remote desktop for mac to directly control the user device. Because have a little troublesome when using Custom Script to fix/install software for user.

5 years ago

tim-gratz

Ideation

6 years ago

MacOS AppCatalog - Download / Install progressbar

It would be really nice to have a progress bar for the macOS App Catalog. So when i click on the desired App i can see the installation progress and also a confirmation once it is done. Just like the…

6 years ago

ecardcjdelacruz

Ideation

6 years ago

Policies/Custom Profiles for macOS & iOS Devices

Will there be changes to reflect the new profile customizations in Mojave, Catalina, and Big Sur in policies? Will there be a roadmap to be able to import custom profile configurations in to a policy so that we can further…

6 years ago

janmari

Ideation

8 years ago

Terminal - Shell Commands

Hi, We would like to have Terminal feature in Hexnode portal. So we could able to monitor devices deployed remotely. e.g. Running logcat command to check device/app performance, manage files in storage, etc. Thanks

8 years ago

macOS

Recover Find My Mac PIN

FileVault not enabled on one macOS device – user locked out without recovery key

Why do I have to log in twice on my Mac with Hexnode Access?

Where do I get the Find My Mac PIN and what is it used for?

MacBook locked by remote lock

What's the fastest way to get Basic LAPS running on Macs?

Broadcast message

Remote wipe not working on Mac at login screen

macOS device rename not applying properly

Mac enrollment stuck in Google SSO loop

Is unattended remote access available for Mac?

What exactly are TCC and PPPC on macOS, and how do IT admins use them in managed environments?

Update option in HexNode UEM App Catalog software

Filevault report

Platform SSO for macOS on Hexnode MDM with Google Workspace

Streamline Hexnode Access Login

Policy to limit device assigned per user

Run Script in DEP Configuration Profile

Slack Integration

Google Workspace binding with Hexnode for Mac OS devices

Terminal for macOS or / Remote Desktop

MacOS AppCatalog - Download / Install progressbar

Policies/Custom Profiles for macOS & iOS Devices

Terminal - Shell Commands

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