macOS

Want to unleash the full potential of macOS? Engage in discussions and find solutions to your queries. Managing macOS devices has never been more exciting!

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remy-parker

Discussion

3 days ago

Device locked with unknown password

I’m losing my mind here. My MacBook Pro M1 got locked through Hexnode, I used the unlock code they gave me, but the device still isn’t checking in. I can’t log in, can’t update the password, and all the actions are stuck pending. Support told me to restart, switch networks, open the Hexnode app, and sync..but nothing works. I even asked about disenrollment, and…

macOS (431)

3 days ago

wilma

Discussion

6 days ago

I cannot clear the history for Safari browser, even though App configuration profile is applied

Hey, I used the App configurations policy to apply a custom app configuration profile to the Safari browser, where a key was created to delete browser history older than 7 days automatically. The policy association was successful, and the key was created, but history beyond the last 7 days has not been deleted.

App Management (330) macOS (431)

6 days ago

eliiza

Discussion

7 days ago

How to retrieve the system PIN for a locked Mac in Hexnode?

Hi everyone, one of our MacBooks got locked after an employee left the company. We don’t know the system PIN that was used. Is there any way to retrieve it?

macOS (431) Remote Actions (10)

7 days ago

alice_grey

Discussion

1 week ago

Setting custom screensavers on macOS and Windows – need help!

Hi everyone, I want to set a custom screensaver image on macOS devices using Hexnode. Is that possible?

Scripts (85) Windows (299)

1 week ago

amy_taylor

Discussion

1 week ago

Restrict printer sharing

Hi everyone, we’re trying to restrict printer sharing on our macOS devices. Our concern is that employees shouldn’t be able to share printers with other devices on the network. Most of our users have local administrator rights on their Macs, so we’re unsure if this restriction can still be enforced through Hexnode UEM. Has anyone handled this before?

Restrictions (44)

1 week ago

noah-blake

Discussion

1 week ago

Wallpaper policy stuck in progress

Hey folks, my wallpaper policy has been stuck on “In Progress” since Jan 5th. Not sure what’s going on, and the devices are enrolled fine, but nothing’s moving. Anyone else seen this?

iOS (335) macOS (431)

1 week ago

desmond

Discussion

2 weeks ago

Managed Macs not appearing in AirDrop discovery

Hi all, I’m hitting a wall with our managed macOS fleet. We use Hexnode to manage about 50 MacBook Pros. I’ve confirmed that AirDrop is enabled in the Advanced Restrictions section of our policy, but for some reason, these Macs cannot receive files. My users can send files from their managed Macs to unmanaged devices perfectly fine, but the managed Macs never show up as an available…

macOS (431) Restrictions (44)

2 weeks ago

raelynn

Discussion

2 weeks ago

Unable to Edit or Remove ADE-Created Local Admin Account on macOS Devices

We are enrolling macOS laptops using Apple Automated Device Enrollment for our enterprise rollout. As part of the ADE profile, we have configured a local admin account for first-time setup. Now we have a few operational concerns. For already enrolled laptops, we want to manage or remove existing local accounts and also change the admin…

ADE (43) macOS (431)

2 weeks ago

sybylla

Discussion

4 weeks ago

Can trackpad settings be locked on macOS using UEM?

Hey everyone! I’m looking to block users from changing trackpad settings on our macOS devices. Is there any way to do this?

App Management (330) macOS (431)

4 weeks ago

q94mozal

Discussion

1 month ago

Mac device suddenly showing as non-compliant, profiles missing

I have a Mac that’s currently enrolled in Hexnode, but it recently changed to non-compliant in our environment after an OS update. On the device itself: It still appears enrolled The Sync action doesn’t seem to change anything All of the configuration profiles that used to be there are now missing I’m not an admin…

Configurations (32)

1 month ago

pauel

Discussion

1 month ago

Reached device enrollment limit, need help enrolling more devices

Guys We’ve reached our device enrollment limit in Hexnode, and now we’re blocked from enrolling additional devices. What’s the best way to proceed here? Are there options to manage existing enrollments, so we can add new devices?

Enrollment (88) macOS (431)

1 month ago

zariah

Discussion

1 month ago

Change user name

Hello everyone, I have few macOS devices enrolled in Hexnode, but it currently displays the default username. I’d like to update it to the real username. I can’t find any option to change the name.

macOS (431)

1 month ago

aglaza

Ideation

4 months ago

Update option in HexNode UEM App Catalog software

The UEM application App Catalog is aware of the software being installed, and is aware of the current version of software. It would be nice if there was a button that could be clicked in the App Catalog that would allow you to update the software. I spoke with support today and their recommendation was…

App Management (330)

4 months ago

mattrizzo

Ideation

1 year ago

Filevault report

I see a possible report for Bitlocker, but it would be incredibly helpful to know which macs have Filevault enabled and the status of the encryption key (Is it is the cloud, or "Unable to fetch the recovery key" errors.

1 year ago

james-hoang-nguyen

Ideation

1 year ago

Platform SSO for macOS on Hexnode MDM with Google Workspace

Hello Hexnode Team, It's been a pleasure to be Hexnode customer and I'm currently using Hexnode on a daily basis to manage our MacOS devices in our environment. I have been noticed that Microsoft has released a preview of platform SSO on MacOS for Intune & EntraID. I was wondering if Hexnode is having a…

thomasburris

Ideation

1 year ago

Streamline Hexnode Access Login

As an admin user, I'd like Hexnode Access to streamline the number of login authentications when logging into a device. When using Hexnode Access currently, a user has to authenticate multiple times to get into their workstation. On macOS with FileVault enabled, it's three times: drive decryption login, local user login, Google/M365 login. This…

Hexnode Access (14)

1 year ago

andres-corella

Ideation

2 years ago

Policy to limit device assigned per user

Hello, It would be nice to have a policy to limit the number of registered devices for users. For example, I would only like to limit 1 macbook per user. This way the user is not able to register another device until we remove them as owner of their current device.

mayuresh-todankar

Ideation

2 years ago

Run Script in DEP Configuration Profile

Hey Team, Can an option to run a script be added while enrolling via DEP Configuration Profile like we have the option to create a user?

Enrollment (88)

2 years ago

sparrow

Ideation

3 years ago

Slack Integration

Dear Team, A slack integration could be really useful for generating alerts. All alerts and notifications can be easily notified to a channel or an IT admin.Saves the time to check emails or Hexnode dashboard. Cheers Ceetus

macOS (431)

3 years ago

jeremy-ah-kim

Ideation

4 years ago

Google Workspace binding with Hexnode for Mac OS devices

Integrate Google Workspace with Hexnode so we can use our Google Credentials to login to the Mac OS devices.

4 years ago

daniel-2

Ideation

5 years ago

Terminal for macOS or / Remote Desktop

It would be great to have a terminal / remote desktop for mac to directly control the user device. Because have a little troublesome when using Custom Script to fix/install software for user.

5 years ago

tim-gratz

Ideation

5 years ago

MacOS AppCatalog - Download / Install progressbar

It would be really nice to have a progress bar for the macOS App Catalog. So when i click on the desired App i can see the installation progress and also a confirmation once it is done. Just like the Managed Software Update application for Munki. Also the "installed" banner is not really appealing.

5 years ago

ecardcjdelacruz

Ideation

6 years ago

Policies/Custom Profiles for macOS & iOS Devices

Will there be changes to reflect the new profile customizations in Mojave, Catalina, and Big Sur in policies? Will there be a roadmap to be able to import custom profile configurations in to a policy so that we can further lock down and customize the look and feel to the end user?

6 years ago

janmari

Ideation

8 years ago

Terminal - Shell Commands

Hi, We would like to have Terminal feature in Hexnode portal. So we could able to monitor devices deployed remotely. e.g. Running logcat command to check device/app performance, manage files in storage, etc. Thanks

8 years ago

macOS

Device locked with unknown password

I cannot clear the history for Safari browser, even though App configuration profile is applied

How to retrieve the system PIN for a locked Mac in Hexnode?

Setting custom screensavers on macOS and Windows – need help!

Restrict printer sharing

Wallpaper policy stuck in progress

Managed Macs not appearing in AirDrop discovery

Unable to Edit or Remove ADE-Created Local Admin Account on macOS Devices

Can trackpad settings be locked on macOS using UEM?

Mac device suddenly showing as non-compliant, profiles missing

Reached device enrollment limit, need help enrolling more devices

Change user name

Update option in HexNode UEM App Catalog software

Filevault report

Platform SSO for macOS on Hexnode MDM with Google Workspace

Streamline Hexnode Access Login

Policy to limit device assigned per user

Run Script in DEP Configuration Profile

Slack Integration

Google Workspace binding with Hexnode for Mac OS devices

Terminal for macOS or / Remote Desktop

MacOS AppCatalog - Download / Install progressbar

Policies/Custom Profiles for macOS & iOS Devices

Terminal - Shell Commands

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