macOS

Want to unleash the full potential of macOS? Engage in discussions and find solutions to your queries. Managing macOS devices has never been more exciting!

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josiah

Discussion

Nov 18, 2025

macOS policy fail error - “User token could not be fetched”

Hey Hexnode, I’ve been trying to push a couple of policies to our macOS devices, and I’m getting the following error. “Device profile policy association is successful. User profile policy association has failed. User token could not be fetched to the server.” It seems like this is happening only on a few devices, not all.…

macOS (402)

Nov 18, 2025

jayceon

Discussion

Nov 15, 2025

How to identify the Bundle ID for the Hexnode agent app on macOS?

Hey, I want to enable notifications for the Hexnode agent on all our Macs using the App Notifications policy. The policy requires the app’s bundle ID. Where can I find the bundle ID for the Hexnode agent app?

_janet

Discussion

Nov 12, 2025

Unable to update the friendly name or device name in macOS

Hey everyone, I used the rename device action to rename a few of my macOS devices. I even checked the “update friendly name” checkbox. Not only did it not update the device name, but the friendly name is not changing as well, even though I scanned the devices to reflect the changes.

noah-blake

Discussion

Nov 12, 2025

File deployment on devices

Folks, I’m in bit of a pickle right now. I’ve been trying to deploy a file into my macOS devices at the workplace using the Deploy custom configuration feature through Hexnode. But it seems I am unable to upload the file which in .txt and .csv formats. So, anyone got an idea how to get out of this?

eliiza

Discussion

Nov 04, 2025

How to deploy ESET Endpoint products on Macs using Hexnode UEM?

Hello, Thanks for the deployment walkthrough on Windows devices. It was really insightful. Our teams were wondering if you could help us with the macOS deployment too. Thanks in advance.

aitana

Discussion

Nov 03, 2025

Vanta says my screen lock isn’t enabled… but it is!

We’ve set a 5-minute screen lock policy on all our macOS devices through Hexnode. It works perfectly, and devices lock themselves after inactivity just like they’re supposed to. But our Vanta compliance dashboard still insists that “Screen lock is not enabled.” Not sure what we’re missing here, has anyone run into this before?

noah-blake

Discussion

Oct 31, 2025

How do I block personal Gmail accounts on macs?

I recently noticed that some of the users in our organization are adding their personal Gmail accounts to their managed mac devices. This could turn problematic soon. How do I stop the users in my organization from doing this?

verbnigge

Discussion

Oct 31, 2025

VPP app failing to update on macOS devices

Hey everyone, we’re seeing issues with a VPP app on some of our macOS devices. The app recently got an update, and while most devices installed it fine during the VPP scan, a few keep showing “Failed to Update” when the update action runs.

mees

Discussion

Oct 30, 2025

How can I install .app application on macOS?

Hey everyone! Does anyone know how to install a .app application on macOS devices through Hexnode? I tried uploading it, but it keeps saying “unsupported file type.” Am I doing something wrong here?

_janet

Discussion

Oct 29, 2025

Delay and failure when installing Office apps via .pkg on macOS

Hey everyone, We’re facing some trouble pushing Outlook for macOS using a .pkg file. The install just sits in “Queued at device end” forever, and after a long wait, it ends up failing with “Failed to update app.” We tried uninstalling and reinstalling Outlook, which oddly works fine but updates still refuse to go through.…

alice_grey

Discussion

Oct 28, 2025

Issue with persistent user creation through live terminal session

Hey folks, I ran into something odd while using Live Terminal on one of my Mac devices, and I’m hoping someone can clear this up. So, after running a session, I noticed a new local account popped up — something like Hexnode-RMM-. Naturally, I checked it out, and it turns out this account: Exists in…

macOS (402)

Oct 28, 2025

casper

Discussion

Oct 25, 2025

Bonjour Multicast restriction on macOS devices

Hi everyone, I recently came across a new restriction option called Bonjour Multicast under the macOS restrictions section. It appears to be disabled by default. Here’s what I noticed - one of our existing policies seems to have been updated automatically with this restriction set to “Disabled,” which ended up blocking certain features that our…

aglaza

Ideation

Sep 09, 2025

Update option in HexNode UEM App Catalog software

The UEM application App Catalog is aware of the software being installed, and is aware of the current version of software. It would be nice if there was a button that could be clicked in the App Catalog that would allow you to update the software. I spoke with support today and their recommendation was…

App Management (310)

Sep 09, 2025

mattrizzo

Ideation

Sep 18, 2024

Filevault report

I see a possible report for Bitlocker, but it would be incredibly helpful to know which macs have Filevault enabled and the status of the encryption key (Is it is the cloud, or "Unable to fetch the recovery key" errors.

Sep 18, 2024

james-hoang-nguyen

Ideation

Sep 16, 2024

Platform SSO for macOS on Hexnode MDM with Google Workspace

Hello Hexnode Team, It's been a pleasure to be Hexnode customer and I'm currently using Hexnode on a daily basis to manage our MacOS devices in our environment. I have been noticed that Microsoft has released a preview of platform SSO on MacOS for Intune & EntraID. I was wondering if Hexnode is having a…

thomasburris

Ideation

Aug 27, 2024

Streamline Hexnode Access Login

As an admin user, I'd like Hexnode Access to streamline the number of login authentications when logging into a device. When using Hexnode Access currently, a user has to authenticate multiple times to get into their workstation. On macOS with FileVault enabled, it's three times: drive decryption login, local user login, Google/M365 login. This…

Hexnode Access (11)

Aug 27, 2024

andres-corella

Ideation

May 22, 2024

Policy to limit device assigned per user

Hello, It would be nice to have a policy to limit the number of registered devices for users. For example, I would only like to limit 1 macbook per user. This way the user is not able to register another device until we remove them as owner of their current device.

mayuresh-todankar

Ideation

Mar 26, 2024

Run Script in DEP Configuration Profile

Hey Team, Can an option to run a script be added while enrolling via DEP Configuration Profile like we have the option to create a user?

Enrollment (74)

Mar 26, 2024

sparrow

Ideation

Oct 19, 2022

Slack Integration

Dear Team, A slack integration could be really useful for generating alerts. All alerts and notifications can be easily notified to a channel or an IT admin.Saves the time to check emails or Hexnode dashboard. Cheers Ceetus

macOS (402)

Oct 19, 2022

jeremy-ah-kim

Ideation

Mar 24, 2022

Google Workspace binding with Hexnode for Mac OS devices

Integrate Google Workspace with Hexnode so we can use our Google Credentials to login to the Mac OS devices.

Mar 24, 2022

daniel-2

Ideation

Mar 03, 2021

Terminal for macOS or / Remote Desktop

It would be great to have a terminal / remote desktop for mac to directly control the user device. Because have a little troublesome when using Custom Script to fix/install software for user.

Mar 03, 2021

tim-gratz

Ideation

Sep 09, 2020

MacOS AppCatalog - Download / Install progressbar

It would be really nice to have a progress bar for the macOS App Catalog. So when i click on the desired App i can see the installation progress and also a confirmation once it is done. Just like the Managed Software Update application for Munki. Also the "installed" banner is not really appealing.

Sep 09, 2020

ecardcjdelacruz

Ideation

Jun 29, 2020

Policies/Custom Profiles for macOS & iOS Devices

Will there be changes to reflect the new profile customizations in Mojave, Catalina, and Big Sur in policies? Will there be a roadmap to be able to import custom profile configurations in to a policy so that we can further lock down and customize the look and feel to the end user?

Jun 29, 2020

janmari

Ideation

Jun 08, 2018

Terminal - Shell Commands

Hi, We would like to have Terminal feature in Hexnode portal. So we could able to monitor devices deployed remotely. e.g. Running logcat command to check device/app performance, manage files in storage, etc. Thanks

Jun 08, 2018

macOS

macOS policy fail error - “User token could not be fetched”

How to identify the Bundle ID for the Hexnode agent app on macOS?

Unable to update the friendly name or device name in macOS

File deployment on devices

How to deploy ESET Endpoint products on Macs using Hexnode UEM?

Vanta says my screen lock isn’t enabled… but it is!

How do I block personal Gmail accounts on macs?

VPP app failing to update on macOS devices

How can I install .app application on macOS?

Delay and failure when installing Office apps via .pkg on macOS

Issue with persistent user creation through live terminal session

Bonjour Multicast restriction on macOS devices

Update option in HexNode UEM App Catalog software

Filevault report

Platform SSO for macOS on Hexnode MDM with Google Workspace

Streamline Hexnode Access Login

Policy to limit device assigned per user

Run Script in DEP Configuration Profile

Slack Integration

Google Workspace binding with Hexnode for Mac OS devices

Terminal for macOS or / Remote Desktop

MacOS AppCatalog - Download / Install progressbar

Policies/Custom Profiles for macOS & iOS Devices

Terminal - Shell Commands

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