macOS

Want to unleash the full potential of macOS? Engage in discussions and find solutions to your queries. Managing macOS devices has never been more exciting!

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sloane

Discussion

3 days ago

macOS disenrollment stuck after factory resetting a MacBook

I factory reset a MacBook Pro before disenrolling it from Hexnode. After that, both the factory reset/wipe action and the Disenroll Device action look like they are stuck in the portal. The Mac is no longer checking in. Is there…

3 days ago

it_christo

Discussion

2 weeks ago

macOS devices show not encrypted when FileVault policy is enabled

I have a couple of Macs showing as not encrypted in Hexnode even though our macOS policy has FileVault enabled and users are not allowed to disable it. Is there another setting I should adjust to make sure FileVault is…

macOS (636)

2 weeks ago

luke

Discussion

2 weeks ago

ESET .plist not showing under macOS System Extensions in Hexnode

I’m trying to deploy ESET settings to a test Mac through Hexnode. I received a file from ESET and tried uploading it from Policies > macOS > System Extensions, but the file doesn’t appear in the upload list. The file…

2 weeks ago

eleanor_a

Discussion

2 weeks ago

Mac shows compliant locally but non-compliant in Hexnode after enrollment

I’m setting up enrollment for a user’s Mac. The Mac itself shows all compliance items as green, but Hexnode still reads the device as non-compliant. I ran Sync and it completed successfully, but the status did not change right away.…

macOS (636)

2 weeks ago

desmond

Discussion

2 weeks ago

Unexpected MacBook enrolled in Hexnode when only managing iPhones and iPads

A MacBook Air suddenly showed up in our Hexnode inventory, but we only use Hexnode to manage iPhones and iPads. Nobody on the team recognizes the device. I checked our enrollment settings and the authentication mode was set to No…

2 weeks ago

maatthew

Discussion

3 weeks ago

Block a specific Store apps on macOS using Hexnode blocklist

I’m trying to block a specific Store apps from being downloaded or used on our managed macOS laptops. I don’t want to block all app installations, just a few selected apps. I went to App Management > Block/Allowlist > Add…

App Management (655)

3 weeks ago

_ashur

Discussion

3 weeks ago

Blocking WhatsApp Web on macOS with Hexnode and checking browser history

I’m managing a few macOS devices and need to stop users from accessing the browser version of WhatsApp. I initially tried to do this with a custom script in Hexnode, but I couldn’t find the Execute Script option where an…

macOS (636) Scripts (117)

3 weeks ago

verbnigge

Discussion

4 weeks ago

macOS FileVault devices not checking in and password reset action stuck pending

We have a few MacBooks where Hexnode shows an old last check-in time even though the devices are powered on and connected to Wi-Fi. One password reset action is stuck in Pending because the Mac has not checked in for…

macOS (636)

4 weeks ago

ryker

Discussion

4 weeks ago

Can Hexnode edit macOS password expiration notification text?

Is there any way to change the wording of the password expiration message users see on managed Macs? Some users are getting prompted to reset their password even though it still has around 25 days before expiry, and the wording…

macOS (636)

4 weeks ago

eleanor_a

Discussion

4 weeks ago

Enroll my mac

Hi everyone, I just set up my Hexnode account and this is my very first time logging into the portal. I am trying to figure out how to add my devices, specifically my MacBook. Could someone please walk me through…

macOS (636)

4 weeks ago

skylar-a

Discussion

4 weeks ago

Mac cannot add personal Apple ID

A supervised Mac managed through Hexnode is not letting the user enter a personal Apple ID. It looks like an active policy is blocking account changes. Which macOS restriction should be changed in Hexnode so the Apple ID can be…

macOS (636)

4 weeks ago

mila_diaz

Discussion

4 weeks ago

Hexnode Access unlock shows success but Entra ID user still cannot log in

A user was temporarily locked out of Hexnode Access after entering invalid credentials. I used the Unlock action from the Hexnode console, and the action history showed it as successful, but the user still could not log in. The odd…

macOS (636) Microsoft Entra ID (28)

4 weeks ago

aglaza

Ideation

12 months ago

Update option in HexNode UEM App Catalog software

The UEM application App Catalog is aware of the software being installed, and is aware of the current version of software. It would be nice if there was a button that could be clicked in the App Catalog that would…

App Management (655)

12 months ago

mattrizzo

Ideation

2 years ago

Filevault report

I see a possible report for Bitlocker, but it would be incredibly helpful to know which macs have Filevault enabled and the status of the encryption key (Is it is the cloud, or "Unable to fetch the recovery key" errors.

2 years ago

james-hoang-nguyen

Ideation

2 years ago

Platform SSO for macOS on Hexnode MDM with Google Workspace

Hello Hexnode Team, It's been a pleasure to be Hexnode customer and I'm currently using Hexnode on a daily basis to manage our MacOS devices in our environment. I have been noticed that Microsoft has released a preview of platform…

thomasburris

Ideation

2 years ago

Streamline Hexnode Access Login

As an admin user, I'd like Hexnode Access to streamline the number of login authentications when logging into a device. When using Hexnode Access currently, a user has to authenticate multiple times to get into their workstation. On macOS…

Hexnode Access (20)

2 years ago

andres-corella

Ideation

2 years ago

Policy to limit device assigned per user

Hello, It would be nice to have a policy to limit the number of registered devices for users. For example, I would only like to limit 1 macbook per user. This way the user is not able to register another…

mayuresh-todankar

Ideation

2 years ago

Run Script in DEP Configuration Profile

Hey Team, Can an option to run a script be added while enrolling via DEP Configuration Profile like we have the option to create a user?

Enrollment (181)

2 years ago

sparrow

Ideation

4 years ago

Slack Integration

Dear Team, A slack integration could be really useful for generating alerts. All alerts and notifications can be easily notified to a channel or an IT admin.Saves the time to check emails or Hexnode dashboard. Cheers Ceetus

macOS (636)

4 years ago

jeremy-ah-kim

Ideation

4 years ago

Google Workspace binding with Hexnode for Mac OS devices

Integrate Google Workspace with Hexnode so we can use our Google Credentials to login to the Mac OS devices.

4 years ago

daniel-2

Ideation

5 years ago

Terminal for macOS or / Remote Desktop

It would be great to have a terminal / remote desktop for mac to directly control the user device. Because have a little troublesome when using Custom Script to fix/install software for user.

5 years ago

tim-gratz

Ideation

6 years ago

MacOS AppCatalog - Download / Install progressbar

It would be really nice to have a progress bar for the macOS App Catalog. So when i click on the desired App i can see the installation progress and also a confirmation once it is done. Just like the…

6 years ago

ecardcjdelacruz

Ideation

6 years ago

Policies/Custom Profiles for macOS & iOS Devices

Will there be changes to reflect the new profile customizations in Mojave, Catalina, and Big Sur in policies? Will there be a roadmap to be able to import custom profile configurations in to a policy so that we can further…

6 years ago

janmari

Ideation

8 years ago

Terminal - Shell Commands

Hi, We would like to have Terminal feature in Hexnode portal. So we could able to monitor devices deployed remotely. e.g. Running logcat command to check device/app performance, manage files in storage, etc. Thanks

8 years ago

macOS

macOS disenrollment stuck after factory resetting a MacBook

macOS devices show not encrypted when FileVault policy is enabled

ESET .plist not showing under macOS System Extensions in Hexnode

Mac shows compliant locally but non-compliant in Hexnode after enrollment

Unexpected MacBook enrolled in Hexnode when only managing iPhones and iPads

Block a specific Store apps on macOS using Hexnode blocklist

Blocking WhatsApp Web on macOS with Hexnode and checking browser history

macOS FileVault devices not checking in and password reset action stuck pending

Can Hexnode edit macOS password expiration notification text?

Enroll my mac

Mac cannot add personal Apple ID

Hexnode Access unlock shows success but Entra ID user still cannot log in

Update option in HexNode UEM App Catalog software

Filevault report

Platform SSO for macOS on Hexnode MDM with Google Workspace

Streamline Hexnode Access Login

Policy to limit device assigned per user

Run Script in DEP Configuration Profile

Slack Integration

Google Workspace binding with Hexnode for Mac OS devices

Terminal for macOS or / Remote Desktop

MacOS AppCatalog - Download / Install progressbar

Policies/Custom Profiles for macOS & iOS Devices

Terminal - Shell Commands

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