macOS

Want to unleash the full potential of macOS? Engage in discussions and find solutions to your queries. Managing macOS devices has never been more exciting!

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ruthg_

Discussion

23 hours ago

macOS location tracking says policy not enabled and only works after opening Hexnode app

I’m having trouble with location tracking on a managed Mac. Location Services is enabled on macOS, the location tracking policy is assigned, but when I try to fetch the device location from Hexnode, it fails with “Could not fetch the…

23 hours ago

noor_k

Discussion

1 day ago

macOS Apple ID sign out is blocked after enrollment

After enrolling a Mac in Hexnode, the Apple ID/account section in System Settings became restricted. The user could not sign out of the Apple ID or make changes to the account profile. Is this controlled by a Hexnode macOS policy,…

macOS (572)

1 day ago

tommy

Discussion

3 days ago

Remove old Hexnode MDM profile on macOS when it asks for a removal password

A MacBook has an old Hexnode management profile that seems to have come over from a previous device backup. The Hexnode UEM app is not installed on the Mac, and the device does not appear in the Hexnode portal anymore.…

3 days ago

juan_garcia

Discussion

1 week ago

macOS: Cannot change local admin to Standard because it is the only administrator account

We are trying to remove local admin rights from macOS users and make their primary accounts Standard users. I tested Hexnode’s Change User Role action on my own local account, but it failed with: “Cannot change the role since it…

macOS (572)

1 week ago

miliie

Discussion

1 week ago

macOS enrollment with Microsoft Entra ID authentication and FileVault escrow best practices

We are preparing to enroll new macOS devices in Hexnode and are considering using Enforce Authentication with Microsoft Entra ID during enrollment. Before rolling this out, I want to understand what this actually affects. Does enforcing authentication during enrollment also…

macOS (572) Microsoft Entra ID (20)

1 week ago

haniel

Discussion

2 weeks ago

macOS Guest Account restriction shows applied but Guest user can still be enabled

I have a macOS device enrolled in Hexnode with a policy that restricts the Guest Account. In the policy, Guest Account is marked as restricted, and the device syncs normally. Other policy settings seem to apply fine. However, on the…

macOS (572)

2 weeks ago

pepijn

Discussion

2 weeks ago

macOS App Store Get button greyed out with Managed Apple ID

I’m trying to allow users to install apps from the App Store on managed macOS devices. The devices are enrolled in Hexnode and the users sign in with Apple Business Managed Apple IDs. I couldn’t find a Hexnode setting that…

App Management (551)

2 weeks ago

melora

Discussion

2 weeks ago

macOS device rename action starts in Hexnode but device name does not change

I’m managing corporate-owned macOS devices in Hexnode and I’m having trouble renaming them. The name change fails during automated enrollment, and if I go to the device page and use Actions > Edit > Rename Device, the activity feed shows…

macOS (572) Remote Actions (117)

2 weeks ago

noah-blake

Discussion

2 weeks ago

Enable IP-based location tracking for macOS devices when Location Services is disabled

Some of our managed macOS laptops show location history in Hexnode, but others do not. A Location policy is already configured, but I’m trying to make sure location history is always available where possible. Is there a way to enforce…

macOS (572)

2 weeks ago

ethan_

Discussion

2 weeks ago

macOS apps deployed through Hexnode prompt for admin credentials during updates

We deploy several macOS apps to specific users using Hexnode automation. The initial installation works, but when the apps later show an update prompt, end users are asked to enter admin credentials to continue. These users do not have admin…

skylar-a

Discussion

2 weeks ago

Can Hexnode enable MDM-managed Activation Lock on ABM-enrolled Macs without Find My Mac?

I have a couple of supervised MacBooks enrolled through Apple Business Manager and managed in Hexnode. The enrollment profile has “Is MDM Removable” disabled. Can MDM-managed Activation Lock be enabled on these Macs if they are using Managed Apple IDs…

2 weeks ago

remi

Discussion

2 weeks ago

macOS manual enrollment fails with “Profile Installation Failed - The network connection was lost” on Apple Silicon Mac

I’m trying to manually enroll an Apple Silicon MacBook Pro into Hexnode, but the MDM profile installation keeps failing with: “Profile Installation Failed - The network connection was lost” Console output points to an SSL handshake failure during the enrollment/check-in…

macOS (572)

2 weeks ago

aglaza

Ideation

10 months ago

Update option in HexNode UEM App Catalog software

The UEM application App Catalog is aware of the software being installed, and is aware of the current version of software. It would be nice if there was a button that could be clicked in the App Catalog that would…

App Management (551)

10 months ago

mattrizzo

Ideation

2 years ago

Filevault report

I see a possible report for Bitlocker, but it would be incredibly helpful to know which macs have Filevault enabled and the status of the encryption key (Is it is the cloud, or "Unable to fetch the recovery key" errors.

2 years ago

james-hoang-nguyen

Ideation

2 years ago

Platform SSO for macOS on Hexnode MDM with Google Workspace

Hello Hexnode Team, It's been a pleasure to be Hexnode customer and I'm currently using Hexnode on a daily basis to manage our MacOS devices in our environment. I have been noticed that Microsoft has released a preview of platform…

thomasburris

Ideation

2 years ago

Streamline Hexnode Access Login

As an admin user, I'd like Hexnode Access to streamline the number of login authentications when logging into a device. When using Hexnode Access currently, a user has to authenticate multiple times to get into their workstation. On macOS…

Hexnode Access (20)

2 years ago

andres-corella

Ideation

2 years ago

Policy to limit device assigned per user

Hello, It would be nice to have a policy to limit the number of registered devices for users. For example, I would only like to limit 1 macbook per user. This way the user is not able to register another…

mayuresh-todankar

Ideation

2 years ago

Run Script in DEP Configuration Profile

Hey Team, Can an option to run a script be added while enrolling via DEP Configuration Profile like we have the option to create a user?

Enrollment (166)

2 years ago

sparrow

Ideation

4 years ago

Slack Integration

Dear Team, A slack integration could be really useful for generating alerts. All alerts and notifications can be easily notified to a channel or an IT admin.Saves the time to check emails or Hexnode dashboard. Cheers Ceetus

macOS (572)

4 years ago

jeremy-ah-kim

Ideation

4 years ago

Google Workspace binding with Hexnode for Mac OS devices

Integrate Google Workspace with Hexnode so we can use our Google Credentials to login to the Mac OS devices.

4 years ago

daniel-2

Ideation

5 years ago

Terminal for macOS or / Remote Desktop

It would be great to have a terminal / remote desktop for mac to directly control the user device. Because have a little troublesome when using Custom Script to fix/install software for user.

5 years ago

tim-gratz

Ideation

6 years ago

MacOS AppCatalog - Download / Install progressbar

It would be really nice to have a progress bar for the macOS App Catalog. So when i click on the desired App i can see the installation progress and also a confirmation once it is done. Just like the…

6 years ago

ecardcjdelacruz

Ideation

6 years ago

Policies/Custom Profiles for macOS & iOS Devices

Will there be changes to reflect the new profile customizations in Mojave, Catalina, and Big Sur in policies? Will there be a roadmap to be able to import custom profile configurations in to a policy so that we can further…

6 years ago

janmari

Ideation

8 years ago

Terminal - Shell Commands

Hi, We would like to have Terminal feature in Hexnode portal. So we could able to monitor devices deployed remotely. e.g. Running logcat command to check device/app performance, manage files in storage, etc. Thanks

8 years ago

macOS

macOS location tracking says policy not enabled and only works after opening Hexnode app

macOS Apple ID sign out is blocked after enrollment

Remove old Hexnode MDM profile on macOS when it asks for a removal password

macOS: Cannot change local admin to Standard because it is the only administrator account

macOS enrollment with Microsoft Entra ID authentication and FileVault escrow best practices

macOS Guest Account restriction shows applied but Guest user can still be enabled

macOS App Store Get button greyed out with Managed Apple ID

macOS device rename action starts in Hexnode but device name does not change

Enable IP-based location tracking for macOS devices when Location Services is disabled

macOS apps deployed through Hexnode prompt for admin credentials during updates

Can Hexnode enable MDM-managed Activation Lock on ABM-enrolled Macs without Find My Mac?

macOS manual enrollment fails with “Profile Installation Failed - The network connection was lost” on Apple Silicon Mac

Update option in HexNode UEM App Catalog software

Filevault report

Platform SSO for macOS on Hexnode MDM with Google Workspace

Streamline Hexnode Access Login

Policy to limit device assigned per user

Run Script in DEP Configuration Profile

Slack Integration

Google Workspace binding with Hexnode for Mac OS devices

Terminal for macOS or / Remote Desktop

MacOS AppCatalog - Download / Install progressbar

Policies/Custom Profiles for macOS & iOS Devices

Terminal - Shell Commands

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