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Discussion

4 days ago

Where can I view all enrolled device details and portal activity logs?

Hey team, is there a dedicated section or tab on Hexnode to get more details about the enrolled devices like serial numbers, IP addresses, etc.

4 days ago

vance_j

Discussion

5 days ago

Bulk disenroll inactive devices in Hexnode and reclaim licenses

We have a large number of inactive devices showing in Hexnode and want to remove or disenroll them so the licenses can be used for new devices. Is there a recommended way to bulk disenroll inactive devices from the portal?…

5 days ago

lucaas

Discussion

5 days ago

Bulk mark devices as disenrolled after mass disenrollment without repeated MFA prompts

I used the bulk disenroll action for 10+ devices and only had to complete MFA once for that action. However, after the devices moved to a pending disenrollment state, I needed to mark them as disenrolled to free up the…

5 days ago

harold

Discussion

6 days ago

How does Hexnode mark devices as Inactive in reports?

Hi, I noticed an "Inactive Devices" count on the Hexnode dashboard/reports section. What decides when a device gets marked as inactive? Is there a fixed number of days after the device stops checking in, or is this something that can…

Reports (21)

6 days ago

maevee

Discussion

7 days ago

How to remove devices stuck in disenrollment initiated state in Hexnode?

We have a few test devices that were used during our initial Hexnode setup. Some of them are no longer available and are not checking in with MDM anymore. They show as Disenrollment Initiated, but I still want to clean…

7 days ago

aurora

Discussion

7 days ago

How to add a second admin or technician in Hexnode UEM?

Hi, I’m trying to add another admin user to our Hexnode UEM portal. I saw instructions saying to go to Admin > Administrators, but when I open Admin, it only takes me to General Settings and I don’t see an…

Technicians & Roles (21)

7 days ago

bram

Discussion

1 week ago

How to restrict app installations and deploy approved applications on Mac and Windows using Hexnode?

We need to deploy important applications to our Mac and Windows devices. If a user tries to set up any other application, it must require admin approval before proceeding.Can it be done through Hexnode for macOS and Windows platform?

1 week ago

luke

Discussion

1 week ago

Why is the Remote Control Feature Unavailable on the Hexnode Enterprise Plan?

Hey folks! We are on the Hexnode Enterprise plan but the remote control feature is unavailable in our dashboard. Can you clarify why this is happening and how we can enable it?

1 week ago

richard_hank

Discussion

1 week ago

Why is my command stuck on "Pending"?

Hi everyone, I’m running into an issue where several of my remote actions, specifically Remote Wipes and App Installations, are just sitting in a "Pending" state for hours. The portal says the command was triggered, but nothing is happening on the device side. Is the Hexnode server…

1 week ago

juan_garcia

Discussion

1 week ago

How to force execute commands when they are pending?

Hey team, We are managing a large fleet and occasionally get "ghost" devices where commands just won't push through despite the device appearing active. What is the official "escalation workflow" to force these commands to execute without having to physically touch every…

1 week ago

noor_k

Discussion

1 week ago

How to resolve conflicts when multiple policies are assigned??

Hi everyone, I’m layering security on our tablets and ended up assigning two different policies to the same group: a "General Restrictions" policy and a "Web Kiosk" policy. Does one of these take priority over the other, or do they both apply? I’m concerned about…

1 week ago

juan_garcia

Discussion

2 weeks ago

Best ways for structuring policies to avoid conflicts in a large fleet?

We are preparing to scale our Hexnode deployment up to a few thousand devices across multiple branches. Right now, we just push one or two massive policies, but conflict troubleshooting is becoming a nightmare. Does anyone have a recommended framework for layering…

2 weeks ago

bryang

Ideation

1 year ago

Turn off 2FA for actions that require password when we are already logged in

It is so annoying to have to use 2FA for actions that require password verification when we're already logged in to Hexnode. At least enable use of the Authenticator app we use to sign in so we're not getting a…

1 year ago

livewot

Ideation

1 year ago

Remember my selection

When deleting an item from a group, there is a check box that says "Remember". Make it remember my action between sessions. I know it is removed.Make it a setting that is toggleable inside my account

livewot

Ideation

1 year ago

Assign to groups within Devices

I do a lot of group changes when we upgrade iPads. Adding to groups, removing from groups, but it isn't in batches (all these ipads need to be added, though it does happen as well). What I'm proposing is that…

maxanschuetz

Ideation

2 years ago

Reinitiation button for Failed actions

When an action applied to a device fails I would love to just reinitiate the action by clicking a button right next to it instead of having to manually look for the action again in the menu

Best Practices (72)

2 years ago

kklein

Ideation

2 years ago

Fix compliance button

i think if you could add a fix compliance option that would be awesome, for example an action option to "install missing profiles" to all selected devices. "install all missing apps"

Compliance (56)

2 years ago

andres-corella

Ideation

2 years ago

Script Frequency

Hello, I would like more options in the Execute Custom Scripts policy. It would be nice to have various options like daily, weekly etc. If possibly customizable on the time and days the scripts get executed.

2 years ago

james2001

Ideation

2 years ago

Request: Ability to add to device group from device screen.

Current have to manage groups then add device. Would like to be able to add to group from the device page itself. Thanks.

2 years ago

philip-cohen

Ideation

2 years ago

Subscribe to Help Center Docs Feature Request

Hexnode has great Help Center features. But unlike Hexnode Connect, I don't see a place to "Subscribe" or "Save" specific help documents. (Example) It would be great to allow us to create a library that we could sort or add…

2 years ago

cforster

Ideation

3 years ago

Feature Request - Reset Users Data Allowance

Being able to reset an individual users data usage in the event they have reached the policy data limit would be useful. We have occasions where users reach their limit before the end of the month and sometimes we are…

Android (556) iOS (415)

3 years ago

jean-claude-lopez

Ideation

3 years ago

store policies in folders ...

Hi ! We have many policies and it would be usefull to be able to store them in "folders" (folders, Labels, ... Any tool to filter or organize policies would be usefull). Thank you !

3 years ago

jean-claude-lopez

Ideation

3 years ago

Add comments on scripts list

Hi ! I've some custom scripts. Some of this scripts (few used) require arguments. And I don't remenber when I run the custom script how argument I've to add. If it will be possible to add comments when I upload…

3 years ago

jeffgelb

Ideation

3 years ago

Feature Request: Search and Multi-Select Action History

Two enhancments to make the Action History easier to use when diagnosing a problem: 1) Make the status drop down a multi-select instead of a single one. I'd like to be able to see pending and in progress actions at…

3 years ago

General

Where can I view all enrolled device details and portal activity logs?

Bulk disenroll inactive devices in Hexnode and reclaim licenses

Bulk mark devices as disenrolled after mass disenrollment without repeated MFA prompts

How does Hexnode mark devices as Inactive in reports?

How to remove devices stuck in disenrollment initiated state in Hexnode?

How to add a second admin or technician in Hexnode UEM?

How to restrict app installations and deploy approved applications on Mac and Windows using Hexnode?

Why is the Remote Control Feature Unavailable on the Hexnode Enterprise Plan?

Why is my command stuck on "Pending"?

How to force execute commands when they are pending?

How to resolve conflicts when multiple policies are assigned??

Best ways for structuring policies to avoid conflicts in a large fleet?

Turn off 2FA for actions that require password when we are already logged in

Remember my selection

Assign to groups within Devices

Reinitiation button for Failed actions

Fix compliance button

Script Frequency

Request: Ability to add to device group from device screen.

Subscribe to Help Center Docs Feature Request

Feature Request - Reset Users Data Allowance

store policies in folders ...

Add comments on scripts list

Feature Request: Search and Multi-Select Action History

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