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3 days ago

Combining views in Patches dashboard?

Hi, I’m trying to get a consolidated view in the Patches dashboard where I can see device counts both device-wise (like laptops and mobiles by OS) and group-wise (for example, different branch companies) all in one place. Right now, I’m unable to find a way to combine these views. Ideally, I want something that shows how many devices are present per…

Patch Management (27)

3 days ago

laura123

Discussion

1 week ago

Password resets and 2FA are getting out of hand

Hey team, Hexnode. I’ve been using your service for over 5 years now and really appreciate the platform, but I wanted to share some feedback regarding the login requirements. The mandatory password resets combined with the email 2FA are becoming a bit of a hurdle. Lately, if I need to log in to fix something quickly, I sometimes lose 10…

1 week ago

carter

Discussion

1 week ago

Error when uploading JSON configuration

Hey people, I'm running into a weird issue in the Hexnode portal. I'm trying to upload a JSON configuration file into one of my existing policies, but every time I try to save or upload it, I get a JavaScript error that pops up on the screen. The exact error is: TypeError: Cannot read properties of undefined (reading 'id') The frustrating part is…

1 week ago

leo_scott

Discussion

1 week ago

"Account not authorized" error during device enrollment

Hi everyone, I’m running into a wall here. I'm trying to add a new device to our Hexnode portal, but right in the middle of the enrollment process, it keeps throwing an "account not authorized" error. I haven't changed any of our admin credentials or Apple Business Manager settings recently. Has anyone else encountered this? Any idea what triggers it?

Enrollment (124)

1 week ago

penelope

Discussion

1 week ago

How can I bypass Google's phone verification lock when setting up an account for Android Enterprise/MDM binding?

Hi guys!! I’m trying to sign up for a new Google account specifically to manage our MDM software, but I’m completely stuck at the phone verification screen.It keeps rejecting my number or saying it can't be used for verification. Since I can't get past this, I can't finish the Android Enterprise binding, and I’m essentially locked out of setting up Hexnode. Has anyone else dealt with this?

1 week ago

luuk

Discussion

2 weeks ago

How to allow Guest Wi-Fi Captive Portal login in Kiosk Mode?

Hi everyone, I’m running into an issue with my Android devices in Kiosk Mode. I need users to be able to connect to a guest Wi-Fi network that requires a web-based login (Captive Portal). The problem is that when I try to search for the system app com.google.android.captiveportallogin to add it to the allowed apps list in my kiosk…

2 weeks ago

clauss

Discussion

2 weeks ago

How do I verify if my Hexnode-enrolled devices are truly compliant and secure?

Hey everyone! Quick question for the experts here. We’ve got all our devices enrolled in Hexnode, but I want to make sure they are actually 100% secure and following our rules. Specifically, I kinda wanna know if our BitLocker and FileVault definitely active and if the OS updates and patches being forced and yes also if our location and device restrictions working? Basically, how do I know if there are…

2 weeks ago

bram

Discussion

2 weeks ago

How do you quickly wipe multiple compromised devices in Hexnode?

Hey people, if multiple devices are compromised at the same time, what’s the fastest way to wipe all of them using Hexnode? Is there a way to trigger it in one go instead of handling devices one by one?

2 weeks ago

eliiza

Discussion

2 weeks ago

When should you use an emergency “wipe everything” response?

In a serious security situation (like a stolen device or compromised account), when do you actually go for a full wipe instead of just locking the device or removing access? I’ve heard of setups where companies trigger an immediate “lockdown + wipe” kind of response, but that sounds pretty extreme. In what scenarios is that actually…

2 weeks ago

mo-chou

Discussion

2 weeks ago

Can Hexnode block remote wiping of personal devices?

Hi folks, is there a way to configure Hexnode so that personal BYOD devices enrolled in the portal cannot be remotely wiped? We want to make sure only corporate‑owned devices can be factory reset.

Enrollment (124)

2 weeks ago

skylar-a

Discussion

2 weeks ago

Removing devices from Apple Business Essentials

Hi everyone, I had a quick question. What happens if I remove a device from Apple Business Essentials? I’m planning to possibly move it to Hexnode later, but for now I just want to use the device without any MDM. Will removing it affect the device in any major way? Anything I should be careful about before doing this? Thanks in advance!

2 weeks ago

eliiza

Discussion

2 weeks ago

Unable to pass CAPTCHA during login after password update

I was asked to update my password, but now I’m stuck at the CAPTCHA and can’t get past it. Is it case sensitive or is something wrong? This is really frustrating since I need to make some device changes urgently.

2 weeks ago

bryang

Ideation

11 months ago

Turn off 2FA for actions that require password when we are already logged in

It is so annoying to have to use 2FA for actions that require password verification when we're already logged in to Hexnode. At least enable use of the Authenticator app we use to sign in so we're not getting a ton of 2FA emails.

11 months ago

livewot

Ideation

1 year ago

Remember my selection

When deleting an item from a group, there is a check box that says "Remember". Make it remember my action between sessions. I know it is removed.Make it a setting that is toggleable inside my account

livewot

Ideation

1 year ago

Assign to groups within Devices

I do a lot of group changes when we upgrade iPads. Adding to groups, removing from groups, but it isn't in batches (all these ipads need to be added, though it does happen as well). What I'm proposing is that when looking at a devices groups, to the left the of the search, if I…

maxanschuetz

Ideation

1 year ago

Reinitiation button for Failed actions

When an action applied to a device fails I would love to just reinitiate the action by clicking a button right next to it instead of having to manually look for the action again in the menu

Best Practices (65)

1 year ago

kklein

Ideation

2 years ago

Fix compliance button

i think if you could add a fix compliance option that would be awesome, for example an action option to "install missing profiles" to all selected devices. "install all missing apps"

Compliance (53)

2 years ago

andres-corella

Ideation

2 years ago

Script Frequency

Hello, I would like more options in the Execute Custom Scripts policy. It would be nice to have various options like daily, weekly etc. If possibly customizable on the time and days the scripts get executed.

2 years ago

james2001

Ideation

2 years ago

Request: Ability to add to device group from device screen.

Current have to manage groups then add device. Would like to be able to add to group from the device page itself. Thanks.

2 years ago

philip-cohen

Ideation

2 years ago

Subscribe to Help Center Docs Feature Request

Hexnode has great Help Center features. But unlike Hexnode Connect, I don't see a place to "Subscribe" or "Save" specific help documents. (Example) It would be great to allow us to create a library that we could sort or add tags to, making reference to the Help Center documents easier. If that is too much,…

2 years ago

cforster

Ideation

2 years ago

Feature Request - Reset Users Data Allowance

Being able to reset an individual users data usage in the event they have reached the policy data limit would be useful. We have occasions where users reach their limit before the end of the month and sometimes we are ok for them to use more, we cant just reset their device stats to unblock…

Android (510) iOS (383)

2 years ago

jean-claude-lopez

Ideation

2 years ago

store policies in folders ...

Hi ! We have many policies and it would be usefull to be able to store them in "folders" (folders, Labels, ... Any tool to filter or organize policies would be usefull). Thank you !

2 years ago

jean-claude-lopez

Ideation

3 years ago

Add comments on scripts list

Hi ! I've some custom scripts. Some of this scripts (few used) require arguments. And I don't remenber when I run the custom script how argument I've to add. If it will be possible to add comments when I upload a script, it will be possible to show this comment when I run a script…

3 years ago

jeffgelb

Ideation

3 years ago

Feature Request: Search and Multi-Select Action History

Two enhancments to make the Action History easier to use when diagnosing a problem: 1) Make the status drop down a multi-select instead of a single one. I'd like to be able to see pending and in progress actions at the same time, for example. 2) Add a free form search to the filter. I'd…

3 years ago

General

Combining views in Patches dashboard?

Password resets and 2FA are getting out of hand

Error when uploading JSON configuration

"Account not authorized" error during device enrollment

How can I bypass Google's phone verification lock when setting up an account for Android Enterprise/MDM binding?

How to allow Guest Wi-Fi Captive Portal login in Kiosk Mode?

How do I verify if my Hexnode-enrolled devices are truly compliant and secure?

How do you quickly wipe multiple compromised devices in Hexnode?

When should you use an emergency “wipe everything” response?

Can Hexnode block remote wiping of personal devices?

Removing devices from Apple Business Essentials

Unable to pass CAPTCHA during login after password update

Turn off 2FA for actions that require password when we are already logged in

Remember my selection

Assign to groups within Devices

Reinitiation button for Failed actions

Fix compliance button

Script Frequency

Request: Ability to add to device group from device screen.

Subscribe to Help Center Docs Feature Request

Feature Request - Reset Users Data Allowance

store policies in folders ...

Add comments on scripts list

Feature Request: Search and Multi-Select Action History

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