Blocked package error on updating Enterprise appsSolved

Hey, Thanks for reaching out to us.

Seems like you are receiving a blocked package error.
You can add the blocked package as a background app. Please follow the below steps for the same:

1. Navigate to Apps->+Add Apps->With Bundle ID.
2. Enter a name and category for the application
3. Provide the blocked package name next to the bundle ID and click Add

Once the app is added to the inventory, please add it to the background app.
Navigate to Android Kiosk Lockdown-> Background Apps. Click Configure. Click on the ‘+’ icon and add the app that was just created. Associate targets and save the policy.

Here is a link with more insights on the same to help you.

Cheers!
Grace Baker
Hexnode MDM

i got a block package error like this above. the error is ‘com.samsung.android.homemode.’
What should i do now?

Hey, Thanks for reaching out to us.

You are receiving the error as the device is trying to access an app that is not whitelisted. To remove this, you can add the blocked package as a background app.
Please follow the above mentioned steps to add the app to the Hexnode app inventory using the Bundle ID. Next to the bundle ID, you will have to enter the blocked package error that is displayed on your device screen (com.samsung.android.homemode).

Once the app is added to the inventory, go to Policies tab and click on the Kiosk policy that is associated with the device on which the error is displayed. Navigate to Kiosk Lockdown-> Android Kiosk Lockdown-> Background Apps in the policy. Add the created app and save the policy. The app will now be added to the device as a background app and the error will stop appearing.

Cheers!
Grace Baker
Hexnode MDM

Is the blocked package errors listed somewhere in the portal?

Hi Anaya,

Thanks for reaching out to us.

Yes, you would be able to see the blocked packages from your Hexnode portal.

Navigate to Manage -> Devices -> Click on the device name -> Applications -> Blocked Packages.

Kindly note that the blocked package would be listed only after a package is blocked in the kiosk.

In the case the blocked packages are not listed, please do initiate a scan device action from Actions -> Scan device, and after it succeeds, please do check if the blocked packages are listed.

Cheers,
Eva Tyler
Hexnode MDM