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luke

Discussion

19 hours ago

Change Owner action greyed out for a macOS device in Hexnode

I’m trying to change the owner of a managed MacBook in Hexnode from one user to another. The new user already exists in the portal, but the device owner change option is disabled, so I can’t assign the device to…

19 hours ago

im_dany

Discussion

1 day ago

Technicians option missing in child portal after moving to Hexnode MSP portal

I’m trying to add two users as admins in a Hexnode portal, but I don’t see the Technicians option under Admin. Google Workspace Sync is enabled, so I first thought that might be why the option is missing. This portal…

aurora

Discussion

2 days ago

Unable to upload updated Android APK in Hexnode due to version code or version name error

I’m trying to upload an updated APK for an Android app in Hexnode, but the upload fails with an error related to the app version. The APK is meant to replace the existing installed version, but Hexnode does not seem…

2 days ago

roger

Discussion

2 days ago

How to remove Hexnode MDM from a managed device

I need to remove Hexnode from a work-managed device. I have the work account details, but I’m not sure whether I’m considered a technician/admin in the Hexnode portal. What is the correct way to remove the device from Hexnode?

2 days ago

carter

Discussion

2 days ago

APNs certificate expired in Hexnode before enrolling company-owned iOS devices with Apple Configurator

I’m setting up company-owned iOS devices in Hexnode and noticed the portal says the APNs certificate has expired. I also need to enroll the iPhones, but we don’t have Apple Business Manager set up, so I’m planning to use Apple…

iOS (441)

2 days ago

ed_evans

Discussion

2 days ago

iPad not showing Remote Management after Apple ADE sync in Hexnode

I’m trying to enroll an iPad through Apple Automated Device Enrollment, but it doesn’t seem to pick up the Hexnode management profile during setup. In Hexnode, the ADE/DEP device profile status showed as Assigned, but the device did not show…

iOS (441)

2 days ago

haniel

Discussion

3 days ago

Location history missing for an inactive device

One of our managed devices has been inactive for around 4 months. When I checked the Location History section in Hexnode, there was no location data visible anymore. Is there any way to find the last known location of an…

maevee

Discussion

3 days ago

Android devices automatically entering Lost Mode after being inactive

Some of our Android devices that had not been used for a while entered Lost Mode automatically. I could not find anything in the device action history showing that Lost Mode was triggered manually. Is there a setting that can…

Android (594)

3 days ago

luke

Discussion

3 days ago

FileVault policy keeps macOS FileVault settings greyed out and recovery key is not always visible

I’m managing a couple of macOS devices with a FileVault encryption policy in Hexnode. The problem is that FileVault is controlled by policy, so the option to turn it off on the Mac is greyed out in System Settings. I…

3 days ago

maevee

Discussion

3 days ago

Wipe a locked offline iOS device without the passcode

We have an iPhone assigned to a former employee. The device is locked, we do not have the passcode, and it has not checked in with Hexnode for about 3 months. Since it is offline, the wipe command from the…

iOS (441) Remote Actions (90)

3 days ago

richard_hank

Discussion

3 days ago

Can Hexnode send iMessages, start FaceTime calls, or view Apple ID emails on iOS devices?

I’m managing supervised iPhones through Hexnode and wanted to check what is possible with Apple communication features. Can Hexnode be used to send iMessages or start FaceTime calls from the console? Also, is there any way to see the Apple…

iOS (441)

3 days ago

shirleyc

Discussion

4 days ago

Android Remote View/Control slow or failing on some devices behind firewall or Cisco Umbrella

Some of our Android tablets connect to Hexnode Remote View/Control quickly, but others take a long time to scan or fail to connect. The devices are on different Wi-Fi networks and some locations have stricter firewall/security filtering enabled. Has anyone…

verbnigge

Ideation

1 month ago

Problem connecting to play.google.com when adding Google Account on Android

Hi everyone. We are in the middle of provisioning a batch of rugged Android tablets for our logistics team, and we have hit a wall. Whenever we try to add a user’s Google account to the device, we get a…

Android (594) Network (56)

1 month ago

ncosdsons

Ideation

2 months ago

iOS Business Container - System Apps

A great feature would be to have an option in iOS Business Container to allow copy/paste to System Apps fron managed apps. Appreciate we can deploy a different browser and restrict system apps, but the system apps tend to be…

iOS (441)

2 months ago

bika96

Ideation

4 months ago

Hexnode Store Apps via Policy or in App Catalog

The Hexnode Store has a lot of great Apps like Libre Office for MacOS. I would to be able to install Hexnode Store Apps automatically via Policy. Also I would like to be able to add Hexnode Store Apps to…

App Management (477) macOS (536)

4 months ago

qj_sam

Ideation

7 months ago

Add ability to update or create apps with manifest paths

Hey team, We sadly use custom ROM flashed android devices that don't allow us to own them through android enterprise the classic way. This means our options for automated deployment are slim, as you don't offer a way to…

adamsurak

Ideation

8 months ago

View policy version history

Policies are aware of their version but it's not possible to compare two different versions to understand what was changed. Please add a support to compare two versions of a policy and compare two policies for differences.

Configurations (44)

8 months ago

my_lizard

Ideation

9 months ago

Fill out Android Content Rating and Categories

I see that you've populated the Category and Content Rating fields for iOS apps, and I find this very useful! The Play Store has similar fields, and I'd love to be able to access them inside Hexnode. I see that…

API (39) App Management (477)

9 months ago

aglaza

Ideation

9 months ago

Update option in HexNode UEM App Catalog software

The UEM application App Catalog is aware of the software being installed, and is aware of the current version of software. It would be nice if there was a button that could be clicked in the App Catalog that would…

App Management (477)

9 months ago

poovarason

Ideation

11 months ago

Apply Password Policy Only to Local User Accounts (Exclude Administrator Accounts)

To enforce a strong password policy only for standard local user accounts, while excluding administrator accounts from the same policy enforcement.

macOS (536) Windows (402)

11 months ago

adam-gerstein

Ideation

1 year ago

Export list of applications that includes devices

If I have an update to a piece of software, I want to be able to determine which devices have the software and which version each device has so that I can get an idea of how many need to…

App Management (477) Deployment (24)

1 year ago

bryang

Ideation

1 year ago

Turn off 2FA for actions that require password when we are already logged in

It is so annoying to have to use 2FA for actions that require password verification when we're already logged in to Hexnode. At least enable use of the Authenticator app we use to sign in so we're not getting a…

1 year ago

miquelclar_sjd

Ideation

1 year ago

Request : user admin only read permission

now it's only possible general users , a reading permission user will be useful.

App Management (477)

1 year ago

geraldv

Ideation

1 year ago

Ability to choose color of device details on wallpapers

There is currently no option to change the font color for device details. Would it be possible to please allow for that to be something that we can change? The default red is too bright.

Customization (16)

1 year ago

Explore Hexnode UEM

Change Owner action greyed out for a macOS device in Hexnode

Technicians option missing in child portal after moving to Hexnode MSP portal

Unable to upload updated Android APK in Hexnode due to version code or version name error

How to remove Hexnode MDM from a managed device

APNs certificate expired in Hexnode before enrolling company-owned iOS devices with Apple Configurator

iPad not showing Remote Management after Apple ADE sync in Hexnode

Location history missing for an inactive device

Android devices automatically entering Lost Mode after being inactive

FileVault policy keeps macOS FileVault settings greyed out and recovery key is not always visible

Wipe a locked offline iOS device without the passcode

Can Hexnode send iMessages, start FaceTime calls, or view Apple ID emails on iOS devices?

Android Remote View/Control slow or failing on some devices behind firewall or Cisco Umbrella

Problem connecting to play.google.com when adding Google Account on Android

iOS Business Container - System Apps

Hexnode Store Apps via Policy or in App Catalog

Add ability to update or create apps with manifest paths

View policy version history

Fill out Android Content Rating and Categories

Update option in HexNode UEM App Catalog software

Apply Password Policy Only to Local User Accounts (Exclude Administrator Accounts)

Export list of applications that includes devices

Turn off 2FA for actions that require password when we are already logged in

Request : user admin only read permission

Ability to choose color of device details on wallpapers

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