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Discussion
13 hours ago Feb 27, 2026

How do I replace a technician on the Pro plan while meeting 2FA requirements?

How can a Pro plan user replace a technician in the system while ensuring compliance with mandatory two-factor authentication policies? How can I also change the two-factor authentication (2FA) method? Right now it’s set to email, but I’d prefer to use an authenticator app or text message instead. 

Discussion
16 hours ago Feb 26, 2026

Automating set friendly names for devices?

Hey everyone! We’re currently managing about 500 iPads and Windows laptops. Right now, the "Device Name" in our portal is just a string of serial numbers or "iPad." It’s a nightmare when trying to find a specific user’s device during a support call.  I know Hexnode has a way to automate "Friendly Names," but I’m curious—what are the actual best-use cases for this beyond…

Discussion
1 day ago Feb 26, 2026

How do I automate IT asset refresh and decommissioning

Hi all, we’re dealing with a massive fleet of devices and want to automate the hardware refresh and decommissioning workflow. Right now, it’s all manual and super error-prone. Anyone using Hexnode for this? How do you structure it?

Discussion
1 day ago Feb 26, 2026

Does Block Microsoft Accounts restrict personal accounts only or also Microsoft 365 work accounts?

Hey guys!! I have a question regarding the Block Microsoft Accounts policy. Does this setting block users from signing in and adding Microsoft accounts at the lock screen, or does it also mean that once the user logs in, they are restricted from using Microsoft 365 and other Microsoft services they may already have an account on? 

Discussion
2 days ago Feb 25, 2026

Windows devices enrolling as “Default User” instead of Google Workspace authenticated user.

Hi team, we are enrolling our Windows devices using Hexnode portal. We expect the users to authenticate it using their Google credentials during enrollment, but devices are getting enrolled under default user instead.  Is there any configuration required to enable Google Authentication? 

Ideation
3 months ago Nov 26, 2025

Add ability to update or create apps with manifest paths

Hey team,   We sadly use custom ROM flashed android devices that don't allow us to own them through android enterprise the classic way. This means our options for automated deployment are slim, as you don't offer a way to upload .apk files directly to your API for distribution.   Due to this restriction, it…

Ideation
4 months ago Oct 29, 2025

View policy version history

Policies are aware of their version but it's not possible to compare two different versions to understand what was changed. Please add a support to compare two versions of a policy and compare two policies for differences.

Ideation
6 months ago Sep 09, 2025

Update option in HexNode UEM App Catalog software

The UEM application App Catalog is aware of the software being installed, and is aware of the current version of software. It would be nice if there was a button that could be clicked in the App Catalog that would allow you to update the software. I spoke with support today and their recommendation was…