Hi guys,
The device I am using to access the hexnode portal is enrolled in hexnode. In the last few days, I was not able to access the portal from this device. The portal is accessible through my personal device, so im guessing it should be the issue with the company network. Anyone has an idea how to troubleshoot the issue?
Regards,
Vera Lopez
570 Views
Is there any web content filtering policy or firewall restrictions placed on the enrolled devices?
Yes there is. I have placed a firewall restriction on the devices using Sophos Firewall. But the hexnode portal is in General Category and is shown as allowed.
I experienced the issue a few days back and have not changed the firewall policy in quite a while. Is there any other reason for this problem?
Hey @vera-lopez,
Welcome to the Hexnode community!
This issue can be resolved by adding a Custom Category to the Sophos Firewall that includes the Hexnode UEM domain. Follow the steps below to rectify the issue,
Now the Custom Category will precede other policies that indirectly block the Hexnode portal. Find more information on creating a Custom Category in Sophos Firewall through this link.
Hope that helps. Feel free to contact us for more queries.
Cheers!
Johan Blake
Hexnode UEM
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