As a top Industry Analyst at Forrester, one of the largest market research firms in the world, I help Fortune 1000 companies improve the technology experience of their employees to drive higher engagement, retention, and satisfaction. In 2020, I published the world's first evaluation of End-User Experience Management technologies and just released the updated version for 2022. A trusted advisor to many of today's leading software companies, I leverage a unique blend of honesty, analysis, and empathy to help vendors better align their product roadmap investments to customer needs. I'm a frequent keynote speaker at industry events, including 1E's Work From Anywhere, Aternity's Digital Experience Now, Nexthink Experience, and RSA Conference. A sought after industry expert backed by years of customer research, my insights have been featured in BizTech Magazine, ComputerWorld, CNN, Reuters, TechTarget, and ZDNet.

Based out of Boulder, Colorado, I am a passionate rock climber, skier, and mountaineer with plans to climb Mt. Kilimanjaro in September 2022.

Rachana is the Chief Marketing Officer and Director of Sales, Marketing and Channel Partnerships at Hexnode. Apart from guiding and monitoring teams, Rachana is accomplished at driving marketing efforts with instinctive, thoughtful approach to conceptualizing, validating and executing marketing programs. Before joining Hexnode, she has held technical and leadership roles in Zoho and FCA. With a degree in Engineering and a master's in business administration, she is passionate about transforming businesses with the latest technology.