Full Disclaimer: This piece of writing has been in the making for quite some time now. Apologies for the delay, ladies and gentlemen! Now, let’s get back to the star of our discourse today — MSPs!
Managing 10 clients shouldn’t feel like juggling 10 different portals.
If you’re an MSP (managed service providers), you’ve probably said that—if not out loud, then definitely in your head. Managing the devices, data, and apps of multiple organizations shouldn’t be this chaotic.
As an MSP, your value lies in helping clients manage their IT environments with confidence. But the more clients you take on, the harder it becomes to maintain that same level of efficiency and control—especially without a centralized system.
Wait, what is an MSP anyway?
Before we tumble down the MSP rabbit hole, let’s hit pause and rewind for a second. For those of you who are aware of who/what an MSP is, feel free to move on to the next section. Others, here’s a quick catch-up session for you.
MSPs are third-party companies that take care of everything from device management to data security for their clients—so their clients don’t have to.
Sifting through the countless tabs of MSP blogs and endless chats with generative AI, yours truly has realized that MSPs are outsourced IT handlers (or, trusted tech partners, if you will). Their job is to make sure that the digital environments of multiple organizations stay secure, efficient, and well-oiled—without breaking a sweat. (Well, maybe just a little.)
They manage:
- Devices and endpoints across client organizations
- App and data security
- User access and policies
- IT support, patching, and updates
And they do all this while juggling several different clients—each with their own unique setups, requirements, and compliance standards.
Why MSPs needed a change
Let’s be honest—MSPs have been doing the heavy lifting without the heavy-duty tools. More often than not, managing multiple client environments means bouncing between dashboards, tracking separate logins, manually managing licenses, and hoping that no one accidentally assigned the wrong role to the wrong user (we’ve all been there). And when you’re juggling clients across industries, geographies, and compliance standards, “making it work” just doesn’t cut it anymore.
Here’s what MSPs have been up against:
- Portal hopping that eats up time and patience.
- Manual user and role assignments that increase the risk of overlap and errors.
- License chaos—no real visibility into who’s using what and how much it’s costing.
- Security pressure without unified controls like MFA or SSO across client portals.
The verdict? What MSPs need isn’t another workaround. They need a workspace built for them.
Introducing Hexnode UEM MSP
Here’s the good news: you don’t have to keep duct-taping together different dashboards, passwords, and workflows anymore.
Built with MSPs in mind, Hexnode UEM MSP transforms the multi-client management experience. Hexnode took everything MSPs were struggling with—portal juggling, scattered licenses, fuzzy role assignments—and built a platform that puts clarity, control, and convenience front and center.
Polycentric dashboard
No more tab-hopping between client accounts. The polycentric dashboard lets you view and manage all your customer portals from a single, unified console. Everything you need, right where you need it.
Portal view
See all the portals you manage—at a glance. Admins can seamlessly log into any client portal without additional prompts (unless their session expires). It’s simple, secure, and efficient.
Universal login
Access all client portals with just one login. Eliminate repetitive sign-ins and streamline your daily operations—because time is money.
Role assignments
Define technician roles with precision. Whether it’s an Admin, Billing Manager, Apps and Reports Manager, or Reports Manager—assign permissions with clarity and eliminate role overlaps.
License management
Allocate and manage licenses efficiently across clients. Integrated billing capabilities give you real-time visibility and control over usage, costs, and renewals—keeping surprises out of the equation.
Payments and Subscription management
Admins and Billing Managers can manage client subscriptions with ease. The Payments section displays billing details scoped to the logged-in user, so everyone only sees what they need to.
MFA & SSO
Security doesn’t take a backseat. Enable multi-factor authentication (MFA) and single sign-on (SSO) across all portals to enforce strong access controls—without sacrificing convenience.
Why Hexnode UEM MSP works for you
Hexnode UEM MSP is designed to simplify, scale, and secure the way you manage client environments.
- Scalable architecture: Seamlessly onboard new clients, assign user roles, and manage multiple environments as your client base grows.
- Centralized management: Access all client portals from a unified console, eliminating repetitive logins and fragmented workflows.
- Efficient license management: Allocate, track, and manage licenses with integrated billing functionality for transparent and streamlined operations.
- Robust security and compliance: Enforce multi-factor authentication (MFA), single sign-on (SSO), and role-based access controls across all client portals.
- User-friendly interface: Designed with usability in mind, enabling faster onboarding and reduced training time for administrators and technicians.
- Comprehensive support ecosystem: Benefit from dedicated customer support, extensive documentation, and a partnership-driven approach focused on long-term success.
Ready to transform your MSP operations?
One platform. All your clients. None of the clutter. That’s the Hexnode promise. From unified portal management to real-time license tracking, from enhanced security features to transparent pricing, Hexnode UEM MSP is built to drive efficiency and growth.
Whether you’re managing a handful of clients or overseeing complex IT environments for large enterprises, Hexnode UEM MSP provides the tools you need to simplify, scale, and succeed.
And that, ladies and gentlemen, is a wrap!
