– Introducing centralized multi-tenant management for enhanced client oversight
– Streamlined technician management system through precise role-based access
Managed Service Providers (MSPs) play a vital role in remotely managing the IT infrastructure and end-user systems of multiple clients. This critical support ensures smooth client operations across diverse environments, maintaining seamless functionality globally. However, as MSPs scale out to broader clients, they frequently face mounting challenges in efficiently tracking and managing tenant accounts across complex, multi-layered structures.
Hexnode UEM MSP effectively mitigates this obstacle by providing IT administrators with a single, unified platform to manage tenant accounts across client networks. With this centralized interface, MSPs can oversee multiple client accounts, allowing them to focus on delivering top-tier service. Built to scale with ease, the portal equips MSPs with the tools they need to handle a growing client base while eliminating the inefficiencies of juggling multiple portals.
“Hexnode’s rapid advancements in MSP-focused technologies will play a pivotal role in transforming how businesses manage multi-tenant environments,” said Rachana Vijayan, Chief Marketing Officer and Director of Sales & Partnership at Hexnode. “This launch reflects our continued dedication to building our MSP partner program, adding a vital new dimension that empowers partners to scale their client management.”
A Unified Dashboard for Streamlined Oversight
Hexnode UEM MSP’s polycentric dashboard offers administrators a consolidated view of all the client UEM portals in a single interface.
The Hexnode Accounts feature ensures secure access for technicians to authorized UEM instances using robust authentication mechanisms. To enhance security, the system includes an activity timer that automatically logs out users after periods of inactivity, reducing the risk of unauthorized access.
Additionally, a dedicated license dashboard streamlines billing by enabling efficient license management for all accounts from a single, convenient location.
Delegating with Precision: Role-Based Control for MSPs
For efficient operations delegation and accountability, Hexnode UEM MSP incorporates role-based access control, allowing MSPs to assign specific roles tailored to technicians’ responsibilities. Assignable roles include Admin, Billing Manager, Apps and Reports Manager, and Reports Manager.
This structured role system ensures that each technician operates within their defined responsibilities, preventing misalignments that could disrupt daily operations.
Expanding Opportunities with Hexnode MSP Partner Program
Hexnode is actively expanding its partnerships within the MSP sector, providing partners with advanced endpoint management solutions tailored to meet evolving needs. The Hexnode MSP Partner Program offers a comprehensive suite of client device management tools, including multi-tenant management, remote monitoring and management, patch management, and other multi-platform capabilities, empowering partners to enhance their service portfolios. By fostering collaborative growth, Hexnode invites prospective partners to join its ecosystem and achieve mutual success in the rapidly changing IT landscape.
