Hexnode Genie, designed to empower IT administrators, allows users to generate custom scripts and provides real-time chat assistance for customers.
Scripting has emerged as a powerful tool for automating processes and improving operational efficiency. However, it also presents challenges for IT admins. Managing a diverse set of devices while simultaneously developing and maintaining scripts can be time-consuming and error prone. To address these challenges, Hexnode introduced Hexnode Genie, an AI-powered assistant integrated within the Hexnode UEM.
Genie allows IT admins to easily generate custom scripts in PowerShell, Bash, Shell, or Python using simple natural language prompts. Additionally, Genie provides real-time chat assistance, improving troubleshooting and enhancing operational efficiency.
Script in Seconds
As IT environments grow more complex and work becomes more distributed, IT admins are under constant pressure to manage an increasing number of tasks quickly and efficiently. Managing a diverse range of devices, ensuring security compliance, and addressing urgent service requests all contribute to a heavy workload. Faced with these demands, IT teams often struggle to keep pace with the need for automation, relying heavily on manual scripting methods that are not only time-consuming but also prone to errors.
With Hexnode Genie, IT admins can generate customized scripts for Windows and macOS devices in mere seconds using simple natural language prompts, suiting the user requirements specified in the portal. This AI-powered tool eliminates the need for extensive coding knowledge, offering a low-code solution that empowers teams to automate repetitive tasks easily.
Genie also allows users to edit and adjust the generated scripts using the built-in script editor to suit their specific needs, ensuring each script meets their organization’s unique requirements. Beyond customization, admins can validate their scripts with Genie to ensure they will run as expected, saving time and avoiding errors.
AI chat assistant
Hexnode Genie isn’t just a powerful script generator; it’s also a real-time chat assistant that allows admins to troubleshoot more efficiently. Seamlessly integrated within the Hexnode UEM console, Genie is designed to provide instant assistance across a wide range of queries, ensuring that support is always readily available for device management.
Hexnode Genie provides extensive support through quick references to help documentation, detailed explanations of its features, step-by-step guidance, and troubleshooting assistance, thus reducing downtime for IT admins. In instances where queries remain unresolved or require further clarification, users have the option to engage directly with Hexnode’s live technical support team.
What’s next for Hexnode Genie
As Hexnode Genie evolves, it is set to improve its features, especially in policy recommendations and customized reports. By analyzing each organization’s requirements and comparing them to industry best practices, Genie will be able to suggest optimal policy settings tailored to each unique environment. Admins can also generate custom reports with natural language queries.
