Hexnode Gateway for Windows and macOS devices

Shifting, changing, or migrating, no matter what you call it, is a pain. Be it houses or devices from one software to another alternative. IT IS A PAIN!! Well, more so when we are talking about migrating the tens of hundreds of Macs and Windows devices in your organization from one unified endpoint management (UEM) solution to another. Now, of course, you could simply choose not to do it. But, when you’ve outgrown the capabilities of your existing UEM solution and want to employ the next best UEM solution, no matter how stressful it is, migration becomes inevitable. So, what do you do? That’s the question!

What makes Hexnode Gateway so special?

If you were to ask me, I’d liken UEM migration to walking a tightrope. All it takes is a single misstep for you to freefall into dealing with downtime, data risks, and user complaints. From there, it’s a downward spiral of device configurations getting lost, workflows being disrupted, and IT teams scrambling to regain control of the situation. The fact that Hexnode Gateway spares IT teams from this kind of chaos is what makes it so special. At its core, Hexnode Gateway redefines UEM migration for Windows and macOS devices, delivering a seamless process that prioritizes efficiency, reliability, and a stress-free experience.

Again, to answer the OG question better, let’s drill down on the pain points of UEM migration and how Hexnode Gateway helps.

Hexnode Gateway for Windows:

Now, let’s get down to business. One of the latest from Hexnode’s den, Hexnode Gateway for Windows, is quickly becoming the fan favorite for IT admins who want to transition their current UEMs to Hexnode effortlessly. An exhaustive brainstorming sesh and deliberation later, when the decision-makers finally give the green signal to migrate their Windows fleet to Hexnode, IT admins no longer feel the dread. Why, you ask? Read on!

A hassle-free migration with minimal downtime, no manual disenrollment, and a preserved device setup, resulting in an almost seamless process that doesn’t disrupt daily operations. How does that sound? Amazing, right? That is exactly what Hexnode promises and delivers.

Well, don’t take my word for it! Here’s an overview of the key features and how it works to clear the clogs of uncertainty in your mind.

Support for silent and interactive migrations

Silent migration: This method requires absolutely zero user interaction. Ideal for bulk migrations, the MSI installer is silently deployed from the existing MDM. And thus, the entire process is automated. Enjoy a seamless transition to Hexnode without losing out on operational continuity.

Migration with user interface (UI): This method, on the other hand, was designed to accommodate the needs of a situation that deems user involvement necessary. With clear instructions to guide the user throughout the process from approving terms to enrolling in Hexnode, Hexnode Gateway for Windows makes it all easy.

Co-management during migration

Retaining control over devices throughout the migration process sounds nice, right? Hexnode Gateway for Windows does just that by enabling co-management. This feature ensures that devices remain manageable, even if the migration is interrupted. IT teams can enforce policies, address issues, or resume migration without losing oversight or compliance.

Automated migration process

Eliminate the need for manual intervention by leveraging Hexnode Gateway’s capability to automate key steps—such as removing existing MDM profiles, enrolling devices in Hexnode, and applying network configurations. And this, ladies and gentlemen, serves as the best solution to reduce errors, accelerate the process, and free up the IT team for more strategic initiatives (or, to just chill!).

Compatibility with Autopilot devices

Hexnode Gateway for Windows integrates seamlessly with Microsoft Autopilot, supporting the migration of devices enrolled via this method. After migration, the system ensures the appropriate MDM mapping is applied in the Azure portal. For this, a pop-up reminder prompts admins to update Autopilot mapping in Azure, ensuring the process is completed without oversight. This guarantees that devices are enrolled in Hexnode upon their next wipe and enrollment cycle.

Updates to Hexnode Gateway for macOS

During my time snooping around for the inside scoop on the tweaks for Hexnode Gateway for macOS, I realized something. Hexnode Gateway for macOS has undergone significant enhancements in its second phase, aimed at improving the migration experience for IT administrators and end users alike. While the migration process for macOS requires user assistance due to platform limitations, these enhancements focus on improving the end-user experience and simplifying the workflow for IT teams. Here’s a look at all that’s new.

• Option to defer migration: Users can delay migration by 30 minutes, one or two hours, or even push it to the next day, offering flexibility and minimizing disruptions.
• Renew and escrow FileVault recovery key: Allows users to renew and securely escrow FileVault recovery keys during migration, enhancing security and enabling IT assistance for password recovery.
• Customizable app: Organizations can personalize the Gateway app with their logo and branding, creating a professional and tailored user experience.
• Updated migration steps: A streamlined and clearer migration process simplifies workflows for both users and IT administrators.
• UI tweaks: Enhanced interface design improves visibility and usability, ensuring a smoother migration experience.
• Automatic removal from existing UEM: Supports API-based automated removal from select MDMs (e.g., Jamf, Kandji, VMware, Addigy, JumpCloud), saving time and effort for IT admins.

Updated migration flow

Moving on, the new migration flow enhances the experience for both ADE-enrolled devices and manually enrolled devices, ensuring consistency and clarity throughout the process. Read on for a quick skim.

ADE devices

• The process begins with reassigning the MDM server in the Apple Business Manager (ABM) or Apple School Manager (ASM) portal to Hexnode.
• Once reassigned, the device is prepared by installing a PKG file generated by Hexnode.
• Upon installation, the Gateway app launches, initiating the migration automatically. If the MDM reassignment has not been completed, the migration is paused, and an error message prompts the admin to take corrective action.
• Post-reassignment, the migration restarts via a sync button, with the existing MDM profile removed silently. However, for non-removable profiles, IT admin intervention is required.
• Users approve the new profile installation and provide their local account password to complete tasks like FileVault key escrowing. Once migration is complete, the Gateway app is uninstalled silently.

Manually enrolled devices

• Similar to ADE devices, the Gateway app opens upon PKG installation, initiating the migration automatically.
• The app silently removes the existing MDM profile and prompts the user to install the new Hexnode profile.
• Users are required to provide their local account password for FileVault key escrowing. Upon completion, the Gateway app is removed without user intervention.

Featured resource

Platform guide for macOS device management

Check out the macOS platform guide to learn how Hexnode UEM helps organizations manage and monitor Macs.

Download resource

Overall, while silent operations are performed wherever possible, manual intervention is necessary for specific tasks such as approving profile installations and entering passwords for FileVault-related actions. Additionally, the improved interface and workflow ensure users are guided effectively through each step, reducing confusion and minimizing the likelihood of errors.

Hexnode: Migration as smooth as butter!

For those of you who’ve been wanting to shift UEMs- here’s a little something to ponder. Comparing Hexnode to traditional methods or third-party solutions reveals a significant competitive edge. Hexnode simplifies the migration process, ensuring a smooth transition and minimizing disruptions. It’s not just about migrating; it’s about migrating with ease and confidence. Here’s why Hexnode stands out as the best unified endpoint management (UEM) solution for providing the smoothest onboarding experience for your Macs and Windows device fleet.

Automation at its core:

Hexnode places automation at the heart of its onboarding solution. It streamlines the entire process, reducing manual tasks and configuration complexities. With Hexnode, you can automate the provisioning of devices, saving valuable time and resources.

Customization galore:

One size doesn’t fit all when it comes to onboarding. Hexnode recognizes this and empowers you to create customized onboarding workflows. Whether you’re setting up devices for different departments or individual users, Hexnode ensures a tailored, user-centric experience.

Centralized management:

Hexnode offers centralized management for your device fleet. And so, you can control configurations, applications, and security settings from a single console. This centralization not only simplifies onboarding but also ensures consistency across your organization.

Over-the-Air (OTA) updates:

Staying up to date is crucial in the fast-paced tech world. Hexnode enables seamless OTA updates, ensuring that your macOS devices are always running the latest software and security patches.

Enhanced user experience:

Hexnode doesn’t just cater to IT administrators; it also prioritizes the end-user experience. By minimizing user intervention during onboarding, Hexnode reduces user frustration and boosts productivity from day one.

Robust security and compliance:

Hexnode is built with security in mind. It incorporates robust security measures and compliance protocols to protect your data. This is vital, especially in environments where data security and compliance are paramount.

Minimized scope of vulnerability while migrating:

The tiny window between exiting the dome of the previous UEM solution and entering Hexnode’s envelope is enough to wreak havoc. However, with Hexnode Gateway, rest assured that the unmanaged devices will not be left vulnerable while migrating.

Competitive edge:

When compared to traditional manual setups or other MDM solutions, Hexnode consistently emerges as the more efficient and user-friendly choice. Its competitive edge extends to scalability and future-proofing, ensuring it can adapt to your organization’s evolving needs.

Comprehensive support and training:

Hexnode doesn’t leave you hanging after implementation. It provides dedicated global customer support and extensive training resources through Hexnode Academy. This support ecosystem ensures you’re never alone on your journey.

Proven success stories:

Hexnode’s track record speaks volumes. Numerous organizations have experienced remarkable improvements in efficiency and overall user satisfaction after implementing Hexnode. Real-world case studies and user testimonials attest to its effectiveness.

Innovation and Future-readiness:

Hexnode is committed to ongoing innovation. And so, it continuously evolves to meet the ever-changing landscape of endpoint management. By partnering with Hexnode, you can rest assured that you’re equipped to handle any and all changes in the endpoint management sphere.

Bottom line

As we close the windows on this discussion on all that’s new with Hexnode Gateway and why you should really think about switching to Hexnode if you haven’t already, it’s clear that adaptability and efficiency are the cornerstones of modern IT success. And that, dear readers, is the premise for why Hexnode is more than just a tool for device migration—it’s a game-changer. With its user-centric design, automation prowess, and unwavering commitment to simplifying the migration experience, Hexnode stands head and shoulders above the rest. So, of course, when it comes to migration, Hexnode isn’t just a choice—it’s the choice!